Twins Ace Hardware - Arlington
Clarendon, Arlington, VA

Twins Ace Hardware - Arlington Reviews

4.8 stars based on 203 reviews

Featured Comments:

• S

  Sam

  5.0

  Amazing staff. Very helpful. I told them my problem, and they showed my exactly what to buy to solve it!! The staff offer assistance actively but are not too overbearing. Very pleasant experience always.

• M

  Mark Blanchard

  3.0

  Called ahead of going there to make sure they have a product on the shelf. The person on the phone put me on hold to check, and a few minutes later came back to confirm they have plenty in stock. So I drove over to the store, and when I got there I couldn't find the product. I asked an associate to help me find the product, and he told me that they don't have any in stock (that was 8 minutes after I made my phone call). Nice people, but quite incompetent.

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  Response from the owner

  Afternoon Mark, It certainly seems like we dropped the ball during your visit today. Apologies, and if you don't mind me asking, what was the item you were looking for? It seems like there was a miscommunication, and we would like to resolve it for you if possible. Thank you, Jeff Smith Owner Twins Ace

• R

  Randy Moulton

  5.0

  I'm a life long civil libertarian and refuse to wear a mask. I was told to leave if I wouldn't wear a mask and couldn't buy if I didn't comply. Rather than escalate, the manager offered to shop for me if I waited outside. He got what I wanted and brought the receipt and purchases outside and said he would meet me outside if I needed to return anything. A+ for service

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  Response from the owner

  Evening Randy, I very much appreciate your thoughtful review, and your experience at the store is of the utmost importance to us. We certainly did our best to take care of you, glad that our manager was able to understand your preference, and everyone was polite and accommodating. I will also say that as of this past Monday, we no longer require customers to wear masks inside the store. Vaccinated staff and customers may wear them at their discretion, but not required. Thanks again, and hope you inside the store soon! Jeff Smith Owner Twins Ace

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