Twin City Roofing Construction Specialists, Inc.
Ivy, St Paul, MN

Twin City Roofing Construction Specialists, Inc. Reviews

4.5 stars based on 103 reviews

Featured Comments:

• F

  Fe lix

  5.0

  Twin City Roofing was amazing from start to finish! I worked with a gentleman by the name of Rodrigo. He was extremely helpful, answered all of the questions my wife and I had. He was a great communicator and helped us get our new roof up and running in no time. I look forward to working with this company and hopefully with Mr. Rodrigo again.

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  Response from the owner

  Thank you Felix, We think your new roof in Ham Lake looks amazing! We really appreciate your business!

• D

  David Ekrem

  1.0

  After hail damage required us to seek a company to repair our roof, we landed on Twin City Roofing. The salesman was very polite and appeared to be knowledgeable. The work took longer than expected to begin, the bill was significantly higher than the quote, and flashing wasn’t used appropriately. Within two months we had a leak with water from a heavy rain filling up a five gallon bucket in our bathroom. Between my wife and I, we have called them nearly one dozen times trying to get this fixed, had a company inspector fail to show up at our house after taking a day off to be available for him or her, and have had zero calls back. I was thrilled at the quote they gave us, and am now interviewing attorneys to get our money back. If anyone has questions about our experience please feel free to email me; I would hate for other families to be taken advantage of.

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  Response from the owner

  Hi David, we are sorry you are frustrated with our service. We do show that you called in to the office on the day before Thanksgiving for a service call. We do not show any other calls prior to that in our records from when your roof was completed. We completed your roof 15 days after you signed the contract. We are sorry that it took so long. The insurance was missing a few items on their estimate so as we indicated in our contract we would be supplementing for missing items. All items were approved and paid for by the insurance company. Since your roof was completed in 2019, you still do have a warranty against active leaks. With all of the rains since then, we are surprised to hear that your bathroom has leaked just recently. We will stay in close contact until we find the source of your leak. Thank you for your patience.

• M

  Micaela Laurence

  1.0

  I am not one to leave a negative review unless there are significant concerns with the work performed. Our customer service experience with Twin City Roofing was poor. Paul initially told us that the work would be completed within a month. We met with him in early August and the work has just been completed in mid-October. We also routinely were not given any updates or given incorrect updates about when the work would be completed. We had to call Twin City Roofing to ask when the work was going to begin as we had not received any updates. When we called, I we were told that the work should have already been completed. We also were often told throughout the roofing process that someone would come the next day, they would no-show, and we would have to call again to ask for an update. In addition, there were frequent errors while the work was being completed. Back in September, the wrong materials were dropped off at our house and then an employee arrived who clearly was not prepared to do the work. He did not come with a ladder, asked us for a screwdriver and level, and he did not seem to know how to assemble the turbines and had to read the instructions. The gutters on our garage were not completed when the rest of the gutter work was done. When we called to ask about the gutters on the garage, we were made to feel that the garage gutters were not part of our roofing project. We were told that the team would have done the gutter work on the garage if they had known that this was something that we had wanted, even though we had clearly discussed this with Paul at our initial consultation and it was included in the initial estimate. We expressed all of these concerns to Twin City Roofing and they made no effort to address these inconveniences.

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  Response from the owner

  Hi Micaela Laurence, we are devastated to hear you had such a bad experience with us. We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. If you decide to give us another chance in the near future, I am sure we will definitely win you back.

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