TruGuard
Station, Matthews, NC

TruGuard Reviews

4.7 stars based on 235 reviews

Featured Comments:

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  BERRY Jacobs

  5.0

  We had Hardie siding sofit and facial installed. The team was outstanding. Very professional from the sales to general manager to finance department and the hard working institutions crew. We might pay a little more than a fly by night company but the piece of mind and warranty override the savings . Maybe in the long run it would cost more. We are extremely pleased with the results.

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  Response from the owner

  Hi Berry, We're so glad you posted photos of your project! We love, love, love how your home turned out and are thrilled to hear you're equally pleased with the results. The new James Hardie siding and all of the details make your home a standout! The dark Hardie siding with contrasting trim is still one of our all-time favorite color combinations. We're thankful you chose to work with us and we can't wait to help you on your next project. Welcome to the TruGuard family!

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  Shauna Rush

  5.0

  It is important when you are treated well to let others know and we have been treated very well by the wonderful people at TruGuard. We purchased the Alexis Walk-In tub, as my 85 year old mother is beginning to have difficulty entering/exiting the tub and began the process after seeing the Alexis on display at Taste of Charlotte. Mere days after providing our contact information, Joshua Hall arrived at our home to explain the product and the TruGuard difference. Like everything else during the pandemic, it took several weeks to get the product ordered but they kept in touch and what they promised, they delivered. Last week, they were ready to install our bath; however, my brother passed away suddenly the week prior. To say that our household was in a bit of confusion attempting to comfort an 85 year old and prepare her to travel to her son’s funeral is an understatement so I reached out to Joshua because I, admittedly, had lost the sheet of paper on which I’d written our Project Manager’s name. Joshua was as kind as anyone could possibly be under such circumstances and immediately went into action reaching out to my team. Soon thereafter, my Project Manager, Caleb Coan, was on the phone assuring me that everything was well taken care of and advising what we needed to do (which turned out to be very little - simply have an adult present so they could enter the home - they took care of everything else). I had another adult available to meet the crew in my home the morning TruGuard was to begin work and the old tub was removed and the Alexis brought up to the second level of my home before we even returned from the funeral services. At the end of the first day, they left everything neat and clean, then returned the following day to complete the project. Two days is all it took for a small group (headed up by a gentleman named, I believe, Mark) to remove/replace a toilet and remove/install a tub so professionally it appears that particular tub was ALWAYS there. Caleb checked in several times and when all was done, he personally came to my home and did touch up painting where the crew reported they had slightly damaged a bathroom wall (again, you can’t tell because they did such a wonderful job, all around). Many contractors may have chalked that up to “something that happens” moving such a large, heavy object and expected me to repair/paint the wall myself. TruGuard left our bathroom looking amazing! Finally, after payment was complete, Joshua was still checking in to make certain we were pleased with the product and the TruGuard service. I have never been happier with a provider. My mother asked me to give the bathtub an initial whirl and we have made a wise decision for our entire household but the installation could have been a disaster if handled by people who don’t care. The TruGuard gentleman treated us and our home with kindness and respect. They did their jobs well and in the time frame they said they could do it. There is very little more you can ask of any company. I highly recommend working with Joshua Hall, Caleb Coan and the entire TruGuard family.

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  Response from the owner

  Thank you so much for sharing your experience. We are heartbroken that you recently lost your brother and glad we were able to support you in a very small way by getting your project complete while you were away. Are prayers go out to you and your family and we are always here if you need anything. Thank you for being a part of our TruGuard family.

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  Jody Mace

  5.0

  We've used TruGuard for a number of different projects, but this one was the biggest -- the complete removal of a very large deck and installation of a new one. It went very well, as all the projects have in the past. The communication is excellent, and it was all done on time. Even when the weather wasn't the best, they managed to keep the project moving forward, doing what they could safely do. TruGuard is very good at managing projects, and works with very professional subcontractors.

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  Response from the owner

  Thanks for the review, Jody. You're a loyal customer and we appreciate your business! We're glad you had another top-notch experience with our production team and installation crews!

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