TREC Roofing & Remodeling
Braverton, Edgewater, MD

TREC Roofing & Remodeling Reviews

4.8 stars based on 58 reviews

Featured Comments:

• L

  Lorraine Wood

  5.0

  TREC did an amazing job on our patio and landing. Our sales guy Andrew was very knowledgeable and patient with us as we designed our patio. He listened to what we wanted and worked with our budget. Kelly worked with us and our HOA to ensure the paperwork process was smooth. I was kept informed about material delivery and project status. The owner Justin was very friendly and ensure we were satisfied with our patio. I highly recommend TREC for your home improvement projects.

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  Response from the owner

  Thank you for your review Lorraine! We are so happy to hear that Justin and the TREC team was able to exceed your expectations with our patio project. You can always expect a great experience when working with us, as we take pride in making sure every customer is satisfied.

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  Diana McAuliffe

  4.0

  In August 2019 we had a TREC representative come out and provide us with a quote for: a large deck; patio made with pavers; a paved driveway extension with steps leading down to the backyard; sliding doors changed to French doors; and a fence. The project was estimated to be fully completed by Thanksgiving; however, there were weather constraints and the company had many projects going at the same time. We understood the time and weather hurdles, but had not thought about those before going forward with the project, so it’s just something to keep in mind for large-scale projects. We fully finished the project early April 2020 and overall we are very happy with the result! It’s the perfect time to enjoy being outdoors and we get many compliments from neighbors. We rated the overall project a 4/5 only because with a project this big there were a few minor issues along the way- for example, one of the deck posts was installed slightly too close to our home so the cap is different than the others but it’s not in a visible position so it’s not noticeable unless you examine each one. Another minor issue was a slight change to the location of structural beams on the patio which changed the size and location of the deck steps. This caused a delay in finishing the deck since the steps had to be redone. This seemed to be just a slight miscommunication between the employees working on the deck and the company blueprint. However, it was an issue that was addressed quickly. We would, though, highly recommend TREC because of the owner’s, Justin’s, professionalism and commitment time ensuring customer satisfaction. We were deeply impressed with the way he handled each of our concerns. It was comforting to know that behind all of this there is an owner who stands behind the quality of the work and responds with great professionalism. Justin addressed our issues very quickly, including the deck post and deck steps, and was very responsive. He provided us with explanations and recommendations for changes in the project as well which we appreciated since this was the first big project we’ve done in our home. We have shared a before and after of our home project for reference!

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  Response from the owner

  Hi Diana, I’m sorry to hear your experience hasn't been as good. I appreciate you taking the time to review it and am sorry for any inconvenience this has caused. I'm glad that our team was able to come out and provide an estimate on the project before moving forward with it. We understand how important it is to be informed about what a project entails so there's no surprises down the line! It sounds like you had some other considerations in mind that would have been helpful information before signing off on the quote too- something we always ask during our meetings with homeowners.

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  Olufemi Davies

  5.0

  I had a wonderful experience with TREC roofing company. Tiffani and Kelly were very responsive and made the process very easy. I was recommended by my neighbor and I was glad I listened. Thank you!

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  Response from the owner

  Thanks for leaving a review Olufemi. It's always wonderful to hear that we've made the process easy and you're happy with the work! I'll make sure your feedback is passed on to our team here.

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