Total Roofing & Restoration
Stadia, Colorado Springs, CO

Total Roofing & Restoration Reviews

4.2 stars based on 256 reviews

Featured Comments:

• E

  Extortion oneseven

  1.0

  The roof failed from improper installation of the first row of shingles on top of the starter strip. The edges line up perfectly allowing water to go underneath destroying the plywood. This failure occurs along 2 sides of my house, but is correct in the front of the house, the 3rd side with gutters. I called to ask about the warranty for workmanship, it is only good for 5 years. It's been longer than that, so now I'm out a roof, shingles that need pulled off, plywood that needs replaced, and fascia board that is most likely toast. All because roofing 101 wasn't done correctly. When I called about warranty work the nice lady on the phone said my address wasn't listed as a customer. Must be the standard reply, lol. Then she said she would send someone out to take a look at it. I said, you didn't do it right the first time. Why would I pay you a second time? My roof was never completed the way I asked and never looked as good as my neighbors (to this day, I still have shingles that stick up funny). So this really doesn't surprise me to much. Can't recommend these guys. Edit: You say you don't understand how it failed. I clearly stated how it failed. Your workers didn't stager the first row of shingles (With the starter row) allowing water to penetrate just above the gutters. After years of water attacking the roofing paper, it failed allowing water onto the plywood. I did look up the permit, and yes your company pulled the permit. I wouldn't expect the inspector to pull the roof apart to see if the starter row is correct. Anyone who does roofing for a living should know to stager the first row. That's what a starter row is for. Even I know that. The warranty paperwork you provided is for the shingles, not improper installation. There's nothing wrong with the shingles. I'm not calling, we both know your not going to fix my roof for free and I wouldn't let you on my property anyway. Proper supervision would have prevented this. That's your responsibility, own it.

  ---

  Response from the owner

  Please call me ... 7194536968 Scott McIntyre. I’d love to help you out if you would call or text . Update - still haven’t received a call. I don’t understand when you say it failed .... failed regional building inspection? If so our license wouldn’t have been renewed. If its been longer than five years how long has it been ? If we can’t find you in our system could you provide your address to see if we pulled the re-roof permit? You should have warranty papers if you could provide this I can help you. Please give me something I can work with. Scott Update- Why wont you call me ? You would be surprised to find out what I would do, considering we have a LIFETIME no hassle workmanship warranty simply put if it fails due to the way it was installed we will make it right no matter how old the roof is...I could have fixed this by now just call me. send me a text 719-453-6968 or email [email protected].

• c

  cristo canett

  5.0

  Rob was great had great advice and was very helpful. I would recommend anyone who needs a roof speak with him. Thanks Rob for treating me like a #1 customer.

  ---

  Response from the owner

  Thank you fir the awesome review!

• E

  Eric Huls

  4.0

  I originally had total roofing at 5 stars as my original experience was great with them. However 3 years after having my roof installed I found 2 leaks which would be covered by the warranty. It has been like pulling teeth to get any communication at what is going on. Have had multiple appointments some of which they didn't show up for and I received no phone call to reschedule. Have been promised phone calls back which I have not received. Overall a very bad experience. After 3 weeks of dealing with them I still have no answer as to when it will be fixed. I will continue to update this post as I have more dealings with total roofing. Update- 3 stars from 1. Adam one of the VPs of total roofing came out with another person to figure out what was going on with my leak. They repaired where they think the leaks are. And made plans around getting the drywall fixed that had been damaged from the leak. Adam and the other gentleman (can't remember his name) where what I was expecting from my first dealings when they installed the roof, professional, thorough and made sure to communicate with me what was happening. I will update again when the drywall repair has been done. If only that had happened for the first 3 weeks of dealing with the issue.

  ---

  Response from the owner

  Hey Eric thank you for the follow up comment on your review. We will make sure that we get this handled and thank you for your understanding. Scott McIntyre

More reviews (2)