Total Remodeling Systems
Creekside, Winchester, VA

Total Remodeling Systems Reviews

3.6 stars based on 41 reviews

Featured Comments:

• S

  Shweta Gupta

  1.0

  Highly unprofessional company. Their designer Bart showed up for a design consult and we spent 2 hrs talking about the deck and screened area. He promised me designs in the next 1-2 days but never sent them. I emailed him and no response. A week later their sales person called and promised that designs will be there in another 1-2 days and scheduled another appointment to review CAD and price. No designs still. 1 day before the appointment Bart emails again asking me if I have decided on the size and other details. What?? We already finalized everything. I emailed him back reminding him what was discussed assuming he sent the wrong email to me. He calls me back and seems like he does not remember any measurements, does not want to waste his time on design and wants to redo all of what was supposed to have already happened during the last appointment. On top of it, he tells me "He decides who he wants to work with and not". Wow. You wasted 2 hrs of my time and made me wait several days with false promises and now you throw attitude at me instead of admitting your mistake. I sure as hell know I would not like to work with such contractors. Shame on you for such unprofessional behavior. This is your job and you spent time doing your job but for me, I wasted time for nothing. I did not contact other contractors because I genuinely respected the time you spent so you could earn some business but you don't deserve it. Don't waste your time in folks who don't respect others time. How can one trust their hard earned money with such unprofessional people.

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  Response from the owner

  Thank you for brining this to our attention. We hold our employees to a high level of professionalism and it looks like we fell short in this instance. We will address this matter with the employee in an appropriate fashion. We are sorry for this experience.

• D

  Darlene Grimes

  5.0

  I met with my site survey team today and the experience was very positive. The president of the company, Joe, was extremely polite, knowledgeable and attentive to my questions/concerns. The project manager was also very knowledgeable and his experience was evident. Dave, the design consultant did a great job at creating the additional space I wanted. Although the addition to my existing screened porch is not a big job, they treated it as if it was as important as any other job. I feel very comfortable and pleased that they will be working with me.

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  Response from the owner

  Thank you for your kind words. We look forward to building you a stellar screen porch. We'll be in touch in a few weeks with a progress update on the project.

• C

  Christine SHERRER

  4.0

  Several years ago, 2013, we became aware of Total Remodel thru the Frederick County Fair where they had a booth. We made an an appointment to have them come to our home with prospect of building a simple screen porch. Through pressure and suggestions from the salesman at the time, we ended up with $55,000 three seasons room. We have had some problems, but they respond and fix the issues. It is a wonderful room, and finished off well.

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  Response from the owner

  Thanks for the feedback, we're glad you are enjoying your screen porch!

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