Thompson Creek Window Company Chesapeake
Sara, Chesapeake, VA

Thompson Creek Window Company Chesapeake Reviews

4.5 stars based on 168 reviews

Featured Comments:

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  Dave Cogan

  3.0

  The good parts: We recently had our second project completed by Thompson Creek. Once everything was finally completed we are very happy with the quality of the work, the quality of the windows and doors. The sales people, installers, and field supervisors were all professional and pleasant to work with. They backed up their commitment to replace two windows that were flawed in production. The bad parts: I believe the business model of management is flawed. They prioritize the next customer in their queue before completing the project they are currently working on. For example, rain was forecast on the first date they were scheduled, rather than reschedule for the next clear day, they send your project to the back of the line for several weeks to take care of clients that were previously scheduled after you. In July, we placed a second order of 3 windows and an entry door. One of windows was incorrectly measured and had to be re-ordered while the entry door was missing some trim pieces. Again, it took almost two months before they returned to install the door and window which was finally completed Feb. 5th. Having just retired as the owner of a construction sub-contractor, I would never have my clients wait months while I started new projects with other clients. I understand there are labor and supply chain issues, but Thompson Creek advertises the fact that they have their own factories and therefore do not have supply chain issues. I'm sure it's more profitable for them to operate this way but it's certainly not very customer friendly.

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  Nicholas R

  5.0

  So far, working with Thompson Creek has been very positive. They were one of the few companies who called me back. I just needed one window replaced and they wanted to help. Some places would not come out for 1 window. The people at the scheduling center were polite and helpful. I was able to get an appointment quickly. We had Neil come to our house and go through our options. He was very polite, professional, and informative. There was no rush to by a window and never felt pressured. I was surprised, but they were better priced than some of our other quotes. We actually ordered a few windows with them. I'll update once they are installed. So far, I would recommend them.

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  Rebecca Nickle

  5.0

  Guy was very friendly and professional. He gave us multiple options to fit our budget, as we have a baby on the way. We were given a presentation showing us the history of the company, as well as the difference between standard windows and Thompson Creek’s windows. There is an enormous difference in the quality and security of Thompson Creek’s windows. The company’s warranty is also fantastic as windows and service are covered for 50 years. I 100% recommend them to anyone looking for new window or doors.

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