The Roofing Company
Aluminum, Hampton, VA

The Roofing Company Reviews

4.3 stars based on 136 reviews

Featured Comments:

• R

  Renee Neiman

  5.0

  I absolutely love the solar tubes!! And solar night lights! Solar tubes were not new to me as we have one in the stairwell and my mom has a couple, but I underestimated the difference they would make upstairs. With the light from the bedroom windows overflowing into the hallway I would have never had the tubes installed, but I had already bought them when our house was being built so just went with it ... so glad I did!! Ken was the first face of the company that I saw and was great. He checked out the areas where I wanted the solar tubes, took pictures, then sat down with me and explained everything. He suggested adding the solar nightlights which again didn't seem like a big deal to me, but they inadvertently made the project less expensive due to the solar rebates available so it was a no-brainer. And, I love the solar nightlights!! It will be great when my grandkids are here and get up in the middle of the night ... they can see to get to the bathroom without flipping on lights!! Kevin was the man that did the work. He contacted me to let me know he was on the way, arrived at the appointed time, did an awesome installation job, and cleaned up after himself. The solar nightlights did not come in in time, but arrived after he was at my house so, yes, he drove back to the office/warehouse to get them so he could complete the job that day! Kind, polite, professional, and a job well done ... what else could one ask for?!?!? Ken came out the beginning of November and estimated a February install. It was a month later before I pulled the trigger and said let's do this. I was never given a new date, but I assumed that now it wouldn't be till March. Seven days later I received a phone call; there was a cancelation and my solar tubes were installed 8 days after I signed the contract!! Win, Win!! In the photos below, I covered the solar tubes for the "before" pic so you could see the difference. Today is actually a cloudy, overcast day, but you can still see what a huge difference it makes.The 3rd pic is at night to give you an idea of the amount of light the solar nightlights produce.

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  Response from the owner

  Renee, thank you for your detailed review about your experience with Ken, Kevin, the company and how the sun tunnels are making a difference. So awesome to know how well the sun tunnels are working for you. Wow, the pictures are fantastic...great before and after!😊👍

• C

  Carter Federici

  1.0

  My parents had these people come to my house and they took a deposit! Next, had an architect come to “see” if the house could support the roof. The architect charged thousands and the roofers gave a $450,000 price (including architectural support)… My parents found a Spanish barrel tile roof with SLOPE Roofers and has a 50 year warranty with 1/5 the cost!!!!! Shop around!!! My parents spent $6500 for nothing… except a HUGE hypothetical cost! My mom still tells me that they spent my tuition money on nothing from them!

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  Response from the owner

  Carter, we replied to your mother's review several months ago (posted below). To summarize the previous response, The Roofing Company was paid $1,900 for a scope of work development. The engineering firm, hired by your parents, was paid independently from The Roofing Company. The Ludowici real tile, a top of the line authentic tile, was what your parents selected for the roofing material. The cost of the roof replacement will depend heavily on the type of roofing material. Previously posted response: First, I’d like to apologize for any misunderstanding on our part. We were hired for $1900 to design a custom Ludowici real tile roof installation to replace an asphalt shingle roof. The installation would include specific details for the transition between the roof and the EIFS (Exterior Insulation Finish System) on the Federici’s walls. Since there would be a significant weight difference, we recommended that the Federici’s hire a structural engineering company to execute our design. The Federici’s directly hired a fantastic engineering company, Sinclair, Pratt, Cameron, P.C. to do the rest of the work and all business-related matters such as estimates and billing were made with them, not The Roofing Company, Inc. We know Sinclair, Pratt, Cameron, P.C. to be an excellent company with an outstanding reputation. They were very clear and upfront with their fees for roof analysis, roof strengthening estimation and construction administration prior to any work. It is our understanding that the engineers started the process of roof analysis, roof strengthening estimation just before the Christmas and New Year’s holidays during the COVID-19 Pandemic. Because some of their engineers caught COVID-19 there was a delay of several weeks and the roof strengthening diagram was delivered in the middle of February. We delivered a proposal to meet the requirements per the engineer’s report for structural repairs and then the installation of a Ludowici Tile roof and asked to meet with the Federici’s in early March, however, we didn’t hear back from the Federici’s until March 18th. The engineers that the Federici’s hired, not The Roofing Company, provided their roof analysis and roof strengthening report as outlined in the contract between the engineering firm and the Federici’s. The Federici’s paid the engineering firm $2000 for their initial analysis and then $4200 for the engineer’s report outlining the structural strengthening requirements to support a real tile roof. But then the Federici’s decided to go with a less expensive, much lighter plastic tile roof. Mrs. Federici, We deeply apologize that this project hasn’t gone as you had hoped. It's certainly never our intention that anyone should feel emotionally devastated. Please give us a call at 757-867-6600 when you have the time, we’d love to try and resolve this with you. Sincerely, Brian Chalsma, President The Roofing Company, Inc

• T

  Todd Fortunato

  5.0

  This is the first google review I have ever written. I called about a small leak in my roof (we noticed some we cardboard boxes in our eves) The rep came out, spent an hour and a half looking over the roof, climbed on top, checked over everything and came back to me with his recommendations, "You had one (1) nail up. I hammered it down, added some caulk, checked over the rest of the roof, and did a couple of quick fixes. You should be all set. Call me in 5 years when you need a new roof." I was out of work at the time (covid). Talk about a weight off my shoulders. I am not looking forward to purchasing a new roof when necessary (no one looks forward to that). But I know exactly who I will call when I need one. The Roofing Company, through their outstanding customer service, has earned my business and my recommendation. I will shout their name to anyone I care about who needs a roof. Thank you for demonstrating American Excellence. Great Company!

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  Response from the owner

  Todd, thank you so much for your review. Glad we could help you in the meantime and we look forward to working with you again in the future. Your recommendation is very much appreciated!

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