The Pinnacle Group, Inc.
Parham, Richmond, VA

The Pinnacle Group, Inc. Reviews

4.8 stars based on 63 reviews

Featured Comments:

• S

  Susan Travers

  5.0

  Going with the Pinnacle Group was one of the best decisions I have ever made. Mary Catherine Keary one of their Residential Advisors came to my home she was professional, knowledgeable, and provided EXCELLENT Customer Care when discussing my roofing problems and my options. The price I was given was very affordable. The roofing supplies was delivered in a timely manner and the work was completed in 2 days. I am a widow, and I can personally tell you that it is hard to get an honest contractor to work on your home without being taken to the bank, receiving poor service or a substandard product. The Pinnacle Group stayed in touch with me throughout the process and answered any questions I had while the work was being done. The follow-up after the work was completed has been top notch. I will refer the Pinnacle Group to friends, family and neighbors AND they will be called for future home improvements!! Give them a call, you will NOT be disappointed.

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  Response from the owner

  Thank you very much for your kind review! We strive to make every experience as great as yours! We will definitely give Mary Catherine accolades based upon your review!

• T

  Tempie Beck

  5.0

  The team arrived early. They went about stripping the old roof and applied the new roof. It only took about 8 hours. The clean-up was excellent. I was pleased to see all were wearing safety equipment and they seemed to work well together as a team. From the beginning no pushy sales. My rep Mary listened to me planes for my house. I feel like we made the decision on the best roof for my current state and future planes! Thank you all for a pleasant experience from begging to end!

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  Response from the owner

  Thank you very much for your kind review! Please let us know if there is anything else that you would like done in the future! We are very pleased that your project exceeded your expectations!

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  John Cali

  1.0

  I was contacted by this business by clicking on a link concerning solar power. The person who came to the house had a business card sayingin he was the Director of Energy Solutions. When asking him about the policies of Dominion Energy paying you for the power produced in excess of what you purchased from them, he had no clue. I have tried contacting him concerning this issue and he has not replied. If this is an example of their salespersons/directors knowledge and customer relations, I would stay away and look elsewhere for the products you are looking to purchase.

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  Response from the owner

  We are very sorry if the representative sent to your home did not fully explain how the net metering would work for you in terms of potential credits from Dominion Power. Please give us a call at 804-368-8798 and please allow us to correct the matter. This is not a true representation of our training in knowledge and customer service. We look forward to hearing from you soon.

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