The Home Depot
Falls Church, VA

The Home Depot Reviews

4 stars based on 1510 reviews

Featured Comments:

• b

  beyondTabu

  3.0

  The customer service is hit or miss. If you find a friendly CSR, they’ll show you where the item is, on the opposite end of the spectrum, they just point and mumble which is the majority of them. It has everything you need as usual. They just need to insist all staff are consistent with their service.

• Z

  Zora Domain

  2.0

  My rating isn't based on this part, but I think new people should know - The parking lot is terrible. There isn't much that can be done about the location but I think what makes it worse is that everyone moves without regard for one another. Cars, pedestrians, everyone. I have no idea why no one looks left and right and left again in such a tricky, dangerous spot. I was a little stressed before even stepping inside. Go slowly and carefully! My rating IS based on this part. I usually love coming to Home Depot, but after this first visit here I'm going to go to Lowe's instead from here on out. I came to pick up a few items and left with a lamp and some shelves. I understand that this is a hardware/home improvement store so things are bound to sit around for a while and get a little dusty but this was wild - they were so dirty. I wanted 4 of these command strip shelves and despite them being in this condition, I paid for them. Cleaned when I got them home. They don't work as well as the product ratings online would suggest, which makes me wonder if it's user error or because of how dusty they got. I'm not sure if stores like this are supposed to rotate stock regularly but if they are, then this is a pretty good sign that it's being neglected in some spots. Secondly, I overheard an employee being rude to an elderly gentleman who was having a difficult time finding a hardware product for his door. He explained very clearly where he had already looked and what he was looking for, but the woman argued with him and resorted to a very catty, "Well okay, we aren't looking in the right spot." Good customer service and common sense is to bring the customer to the product location. He was having a hard time, it made no sense to make it that much more difficult for him. I almost stepped in to say I'd just help him look if she didn't want to, but she finally, FINALLY took him down the aisle to look with him. Lastly, the checkout lines are a disaster and the employees didn't have a system to direct traffic. Tons of finger-pointing and yelling. All of the customers were confused on what aisle to go to. It was not a fun trip. I really hope that this Home Depot can turn around but given the parking lot situation, I value my car and my life too much to return lol.

• t

  trey cyr

  1.0

  I bought a new refrigerator and paid for home depot to haul away the old one after installation. When they delivered the new refrigerator, they noticed an issue with the plumbing connect and offered to haul away the old refrigerator but I told them to leave it so we'd have a working fridge until we could have a plumber come out. Fast forward to the plumber coming out and installing the new fridge, I called home depot once again to have them come and haul away the old one and they rescheduled a new pick up. One week later, the haul away company home depot contracts out to said the fridge is "too big" for them to haul away. It is the same size as the new fridge AND is lighter than the new fridge. When I called home depot the helpline associate said there was nothing they could do, nor could they tell me what was considered "too large" to haul away. They could not recommend another hauling service either to remove the old fridge. When I asked if there was anything else she could do, the line cut off and she transferred me to the home depot after call survey. She basically hung up on me. When they originally delivered the new fridge they were more than willing to haul away the old one, but when I had them come back after the new fridge was installed properly they refused to haul it away, and home depot's "help line" was absolutely no help at all, and the associate hung up on me after asking what we were supposed to do with the old fridge left in our kitchen. If you ever use home depot's delivery and haul away service I highly recommend you ask them specifically what size appliance they will not haul away, because this information was never explained to us. I'm honestly not sure if we are even getting our haul away service fee refunded after the call because the associate hung up on us. I've never experience such poor customer service from such a large company.

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