TaitCo / Tait Roofing
Mill, Moorestown, NJ

TaitCo / Tait Roofing Reviews

3.1 stars based on 11 reviews

Featured Comments:

• E

  Ellen McSpadden

  1.0

  TaitCo was called for an estimate to replace every section of my roof, in its entirety. Spencer Tait said that it did not need to be replaced, but... knowing the history of my roof... I insisted that it did. We went back and forth numerous times with me actually asking for them to do more work. Eventually they said that my shingles were new, but that they were installed wrong and could be reinstalled properly. What he said was very true at the time. It took a bit of convincing, but they did eventually convince me that they could make all of the repairs. Fast forward past the contract, their intentional breaching of the contract, my insistence that they follow what I knew they were in violation of and you have what I thought was a complete job. It turns out, they never actually did all of the repairs, failed to disclose that very important detail, and charged me $17,000. Over the next few years, I complained of the sound of dripping and the smell of wet plaster under a small, one-room roof they did completely replace. I was told that it was humidity. When I confronted that explanation (and repeatedly complained), they stood firm. Thinking back, I'm not sure they ever thoroughly inspected that roof and simply rested on their laurels. Now, fast forward to last year when Lincoln Tait and I went back and forth over email, as their work was still under warranty. He offered to complete still unfinished work, refund what I paid for the partial repairs they did do (because it was meaningless without all of the repairs), and begin to put right what they did. However, he insisted that they were not responsible for the damage around the work they should have done but failed to do. That was not going to fly. Eventually, I told them to clearly list what they were willing to do in a contract so that my lawyer could review it. I never heard back from them. I reached out again. Still, I never heard back from them. I still didn't hear back when that roof that they were 100% responsible for had a massive leak. Turns out it wasn't humidity afterall. Still, they never responded. My lawyer and I are now preparing for a lawsuit.

• J

  John Contarino

  2.0

  They do good work at a reasonable cost ... IF and WHEN they ever show up! I've received 3 estimates, but they only completed 1 job. On a simple roof repair with a $150 estimate, I was told they could "squeeze me" in within 4-6 weeks. More than 12 weeks later, and after several follow-up calls, they still couldn't commit to coming out, so I gave up and moved on. The have a very odd way of doing business that does not work for me.

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  Response from the owner

  We are sorry we couldn't get to your job in a timely manner. There has been a lot of bad weather in the last 6 months that has made it difficult to complete jobs. And on top of that we had a guy get injured and is on disability leaving us shorthanded. We do the best we can to get to everyone as fast as possible and do appologize for not getting your work completed.

• P

  Patrick Quinn

  2.0

  I choose to use Tait Roofing because they are local and I see the signs around a lot in town. While under agreement of sale I needed an estimate on my new property. I felt very assured my the professionalism of the office staff that I would receive my estimate within the time frame discussed. Now I have been strung along for over a week longer than discussed with no estimate or straight answer. I now have to go into settlement not having an idea of how much I will be spending on the roof. The office staff is great, but that isn't getting my roof fixed! Thanks again Tait!

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