Surf & Turf Roofing
Heights, Egg Harbor Township, NJ

Surf & Turf Roofing Reviews

4.4 stars based on 283 reviews

Featured Comments:

• D

  Donna Moran

  5.0

  I’ve used Surf & Turf for a prior roof issue and was very happy with their service so I did not hesitate to hire them for my gutter replacements. Tyler and Owen met with me to review my project and both were very nice and professional. Andrew was the project manager and he was always pleasant, available for any questions or concerns that I had, very professional, and he kept me informed at each step of the process. While on site there was a slight mishap with my mailbox and he immediately resolved the issue. I also had a decorative compass that I wanted attached to my house. He never said it wasn’t his job to do and he gladly attached it for me. I’m waiting for the first rain to see how well my gutters work. But the thing that impressed me most with Surf & Turf roofing was the follow up with their previous customers that they did at the start of Covid 2 years ago. Surf & Turf did not call me to follow up with a job…they called and asked me if I needed anything from the store or if they could do any errands for me! After I recovered from the shock, I thanked them for their consideration and told them how impressive and kind their offer was. I don’t know of any business that has done that. I would definitely hire Surf & Turf again.

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  Response from the owner

  Thank you!

• S

  Sergei Leonov

  1.0

  Problems started on day 1. Any properly trained roofer would start with covering a house with a protective tarp before removing old shingles: this ELEMENTARY thing has NOT been done. Because of that, the paint in our stucco house was damaged in multiple places by flying debris. Moreover, they have not covered vent pipes of the heater which stopped working on day 2 of their job because a plastic piece from shingles packaging got sucked into the heater and blocked its filter. Other minor things that could have been avoided if the tarp were placed: broken window screens, outdoor light bulb, basement window cover, radon exhaust pipe (these minor things were fixed during their 1st “remediation visit”, but they make our experience even more grotesque). 1st major issue: Paint of the stucco house. After they saw the damage to the paint with multiple scratches and oily spots, Surf & Turf called a power-washing company in an attempt to remove dirty spots. Several months after power washing, those oily dirty spots came back, now they look worse than prior to power washing. We painted the house several years ago; obviously power washing did not do anything good to the paint in general. 2nd major issue: Bent gutters across the perimeter of the house which is visible by a naked eye. Gutters looked like new prior to roof replacement. 3rd major issue: Flat portion of the roof. This was our main concern and the main reason for roof replacement. Surf & Turf used special silicone coating, spreading silicone with a roller, kind of painting the roof. During the initial visit, they used GacoRoof, a product which was different from Tri-Built mentioned in the contract; they put a SINGLE coat of GacoRoof which required TWO coats according to Gaco’s manufacturer. Because of this error, they had to come back and re-paint the flat portion of the roof. The issue with this approach, as I now learned from roofing pros, is that because of the earlier leaks one should start with checking whether or not any structural issues remain, instead of spreading silicone over the existing roof. Such checking has not been done. After Surf & Turf came for yet another “remediation visit”, the roof of our garage started to leak. It has never leaked during our 10+ years in the house (in full disclosure, they did come back to fix the leak). Even worse, in November, less than one year after their job, we got a big leak in a room on the 2nd floor where we had no leaks prior to roof replacement (Surf & Turf people patched the roof after we reported the problem). 4th major issue: shingled roof; see attached pics. After their initial visit in January, I mentioned that the roof does not look right with multiple “waves” over the shingled surface. Their response: “wait until summer, shingles will flatten out during warm months”. In May I heard the same explanation regarding “flattening out”. The outcome: nothing has changed during summer, the roof looks as ugly as it looked after the installation. What they are saying now, that the “underlying surface” is uneven, does not hold because shingled roof was perfectly flat prior to replacement, but even if it WERE not flat, they should have fixed the (hypothetical existing) issue and utilized sheets of plywood listed in the contract prior to installing new shingles. We had to hire another roofing company to do inspection after having so many issues with Surf & Turf. Attached are pics of flashing which their crew originally installed near dormers. Only after I shared pics with Surf & Turf, they replaced those metal pieces. Summary: we will need to completely redo the roof, less than one year after hiring Surf & Turf, plus deal with recent leak and with damage to gutters and house paint that was caused by Surf & Turf

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  Response from the owner

  Please refer to the new photos we posted on Google today. These are the current updated photos. The pictures from the day after the job are no longer accurate.

• I

  Ivonne Cotto

  5.0

  Our house needed roof repair. We spoke with several roofing companies and decided to go with Surf & Turf. All prices were pretty comparable but we went with Surf & Turf because they were very flexible with their financing options. Well as it turns out, that was the least of their attributes. They arrived promptly in the morning and got right to work. Within 7 hours the entire new roof including the double-car garage roof had been completely installed. They removed two levels of shingles that we had, and installed the new. They cleaned up all of the garbage and moved all of our outdoor furniture and grill and smoker back to where they originally were on the patio. If you are considering hiring Surf & Turf for your roofing needs, I wholeheartedly recommend it!

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  Response from the owner

  Thank you!

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