StayDry® Waterproofing & Foundation Repair
Woodmere, Traverse City, MI

StayDry® Waterproofing & Foundation Repair Reviews

3 stars based on 2 reviews

Featured Comments:

• L

  Larry Munsey

  1.0

  I was charged $10,000. For just a 500 square foot addition crawl space. The drain they put around the inside doesn't work unless we are in flood conditions, meaning that the sump is not the low spot in the system. The center tile had water running out of it, meaning it was installed correctly. The pump is too large for the crock they used, it takes the center tile 30 seconds to turn on the pump and 10 seconds for the pump to empty it so the pump was turning off and on all the time. The discharge pipe was connected to the floor joist rattling the floor each time the pump turned on. The system was so loud my wife had to move out of the bedroom. To fix all this I moved the pipeline to the ground added a check valve and covered the pipe with sandbags. The nice white plastic they put up doesn't stay up with tape they used, I stamped it back up. The photos show you what it looks like after 10 months. The switch has stuck on at times so the pump runs non stop. And it has stuck off which means we had standing water in the crawl space. I am getting ready to replace the pump and switch on my own because I can do a better job.

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  Response from the owner

  Mr. Munsey, Thank you for the detailed information you provided on both the BBB and on Google. Thank you also for your time on 9/24/19, as our phone conversation will assist our team in serving our customers at the highest level possible. As I researched your information, I noticed you called on 11/9/18 with some questions. We came out for a service call on 11/20/2018 and at that time, everything with the system was working properly. Our information shows that we were poised to go out free of charge this spring to provide services, should you have needed them within StayDry’s warranty guidelines. Unfortunately, we were never contacted for the free service offered to you last year slated for the spring of this year if any issues came up. Moving forward if you have any other issues we would like to stand shoulder to shoulder and resolve them effectively within a timely manner. If you need us, we are here ready to serve you and would be glad to help. Thank you, StayDry Team

• J

  Jon Drettmann

  5.0

  One word Honest! I had other companies take a look at my leaky basement and each had a way of removing the water for some serious money$, but not actually fixing the leaky problem. StayDry came, looked and gave their honest opinion on how to resolve my issue and without any costly repairs on the inside. Thank you for being honest, a rare breed in this day and age.

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  Response from the owner

  Thank you very much Jon.