St. Augustine Fence & Outdoor Construction
FL-16, Augustine, FL

St. Augustine Fence & Outdoor Construction Reviews

4.7 stars based on 67 reviews

Featured Comments:

• G

  Gerard Garay

  1.0

  I wanted to get an aluminum fence, trex deck extension off-patio and assemble a gazebo kit in my backyard. Met the owner James and assistant Jeannine, both seemed like quality people and they offered reasonable rates, so I hired them accordingly. The couple that installed the fence did so without any issues, in both timely fashion and a quality job, well done (5 stars)! The company then sub-contracted out the trex deck extension and gazebo projects to a couple guys who had other full-time jobs, so this job was spread out over several weekends (not the end of the world). Although unprepared at times, the lead sub-contractor was experienced and did quality work on both projects. Overall, I "would" have rated those two projects at 4 stars, but I couldn't do that in good conscience. Part of the trex deck extension job, included tapping off an existing sprinkler head, and relocating the lines into two separate sprinkler heads. Sounds fairly straight forward. right? Here's where things went south. I didn't notice this until the job was completed (and unfortunately, I had already paid the company), but the sub-contractors didn't bury the sprinkler lines under the trex deck extension, like they should have been. Additionally, there was a leak in one of the line fittings they installed, and the back pressure caused by the leak within the sprinkler system, made one of the sprinkler zones to not function. I hired another company to fix the sprinkler system, and all is well now. Since the sprinkler system modifications weren't done correctly, and that forced me to hire another company to fix the system, I reached out to the owner James several times seeking a refund for that portion of the job. That portion of the job was only $200, but it's the principle that mattered. The almost complete lack of communication to address the issue and make things right, speaks volumes about character. I wouldn't say don't use this company, but I would ensure you stay involved with the job as it's progressing, and don't pay them until you've carefully inspected the finished product. Good luck with your future projects everyone! **** Some additional comments seem appropriate here, after the response from the owner ... 1) I asked the company to do the sprinkler job, as soon as the requirement came to light, not to save money, but rather to have it done before the deck was built, which makes sense. I agreed to pay what the company asked, without question. 2) The owner's comments about offering a refund, are complete fiction. I emailed the company several times and asked for a refund of the portion of the bill they charged me for the sprinkler heads, and never got a response (except for the owner asking how the installation affected the remaining sprinkler system). There was never a request for a receipt from the sprinkler company, and never an offer to refund 50% of that cost either. "IF" the company is now offering to do the right thing and refund the repair from the other company, I'd gladly provide a receipt of their services, and change my rating "after" receiving that refund. Again, I never received an offer to refund 50% or any other amount, prior to reading the owner's response. 3) The company did not do any additional work from the original contract, other than the sprinkler work, which wasn't done correctly (as explained). 4) According to the deck and gazebo builders, I was one of their favorite customers and I didn't stand over them, but rather I helped with almost every aspect of the construction process (lending them tools, assembling the gazebo components while they built the deck, then helped them assemble the gazebo). Additionally, I shared beverages with them at the end of every day they were on the job. These are the facts! I never would have even written a review, but felt compelled to do so based upon the company's almost complete lack of communication to address the sprinkler issue and make things right. ****

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  Response from the owner

  Thanks for you input, so I will say that the sprinkler repair was something added later in the installation of your new deck, fence and pergola, and rather than you hire a sprinkler company you paid us not near what someone else would charge to save money and time which I understand but there was never anything brought up about a leak until we’ll after the fact and you had already fixed it supposedly in which you wanted a refund but never offered a receipt from the repair from the other company so we offered 50% refund for it to try and help without any proof of any additional cost or repairs which seems fair. We did so much additional work from the original contract and went above and beyond your every request as you stood right over the installers every second of the job which is very stressful to them and they are professionals and are very good at what they do, you got a gorgeous deck , fence and pergola and give us a bad review for something that we helped accommodate for your time and money because everyone knows that it would be at least 1-2 weeks out to have a sprinkler company come out and cost at least double what we charged, anyway we thank you for your business and wish the review was fair for what we furnished for you from our side of the original contract and supplied that professional service that we supply to all of our customers. Again thanks for your business and please rethink the bad part of the review as you enjoy the beautiful fence deck and pergola that you have.

• K

  Kyle Rose

  5.0

  Great experience. Fence looks amazing. It’s about 99% perfect. Had a very minor issue after install and they came and fixed within a day or two. Communication and customer service really stands out. Would recommend to anyone looking for quality work for fair prices.

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  Response from the owner

  Thank you Kyle!! We really appreciate the feedback!!

• J

  Joey Prebianca

  5.0

  Very happy with the patio enclosure and screen they installed for us, and if Gary is the one to show up you are in great hands, he walked us through every step, made a personal connection and helped explain the options we had. We are now enjoying every night eating on our patio.

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  Response from the owner

  Thank you Joey!!

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