Southern Industries Home Improvements
Grove, Columbia, SC

Southern Industries Home Improvements Reviews

4.3 stars based on 166 reviews

Featured Comments:

• J

  Joey Holleman

  3.0

  They were sooo close to earning a five-star review, falling about two inches short. Southern replaced all of our windows, a large job that cost us in five figures. What was supposed to be a two-day job rolled over into a third day, and I had to be out of town that day. I returned to find one of the screens on a slider window was a couple of inches short. I called to complain. Somebody came out and agreed it needed to be replaced. Someone else came out and measured the window and said the screen would have to be ordered. Six weeks later, I called and asked what was taking so long, and was told the screen was still on order. The next week, it magically showed up. Unfortunately, it still didn't fit. Apparently the measurements were wrong, or maybe they measured the wrong window, because we went through the same process again a month or so later. This time, the guy was scheduled to come out in the afternoon, but he called in the morning to say he was in the neighborhood. Nobody was home, but I figured he could replace the screen from the outside. Unfortunately, it appears he replaced the wrong screen. When I sent him a photo of the screen that still didn't fit, he said again that one the right size would have to be ordered. Two months later, I texted him for an update, and I still haven't heard from him two days later. Though the installers did a great job on the windows, and I love the way they look, I would not recommend Southern to a friend because of the hassle over this one screen.

• l

  larry grant

  1.0

  Trying to finish up a bathroom project with this company. Will never use them again. First time, the glass guys has some problem with their truck and couldn't come to measure. All they needed to bring was a ruler. 2nd time, when the dude showed up to measure, with his truck ... and ruler, he had the wrong instructions for the project. Today, the glass dude showed up, and guess what? He didn't have the glass in the truck. Guess he's going back to find it. Seriously, these folks have no concept of the time they waste. If I could give them a negative number, I would.

• E

  Elaine Smith

  1.0

  After waiting 6 months for my windows, was told 4 of the 11 were ordered wrong. 7 were installed, still waiting on the other 4. What really is of concern is that when you talk to someone in the office, it is like no one has answers to your questions. I ordered doors from them and decided to cancel because of this. I have been calling and leaving messages for over a week trying to get a 3000 refund. One person I spoke with said they absolutely would be calling me back within 24 hours with some information.......you know how that ended. It concerns me how poorly managed this company is giving the cost of the products. Do not recommend.

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