Southern Home Improvement Center, Inc.
Acres, Slidell, LA
- Phone:
- +1 985-643-6611
- Website:
- http://completerestorationservicesla.com/
- Address:
- 58431 Pearl Acres Rd, Slidell, LA 70461
- Hours:
- Saturday9AM–1PM
- CLOSED
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- Map
Southern Home Improvement Center, Inc. Reviews
3 stars based on 2 reviews
Featured Comments:
S
Sandra Johnson
1.0
I had a patio build today and was very disappointed. The patio covers only 1/4 of the slap 12ft.in length. IT LOOKS very awkward .I requested to the Manger if anything could be done to correct.it.and make an adjustment to it before they complete it. I was told by the manager this could not be done because I signed a contract with them and I had to accept it as is..Mr James the manager also said that I would have to pay for this awkward looking patio first then I could purchase another patio. The contractor s who were erected the patio said that I could add a extention to top coveri ng and he would get another salesperson to come and see me. After I called southern improvement to see if this could be done,MR James the manager told me he wasn't going to do it. So iam paying five thousand for a patio they look like he'll. Ithink that I was taken advantage of because iam a senior citizen 72 years old.I told Mr James I was counting on the professionalism of his salesman to direct me in the right direction when I purchase the patio. But I was wrong.
Response from the owner
January 12, 2022 Ms. Johnson was given patio cover estimates for different sizes and prices. Due to her budget, she chose a 12’ x 16’ insulated patio cover and signed a contract for us to special order the patio cover. After we already started installing the cover, Ms. Johnson decided she wanted to make it larger which is not an option since the patio cover was already manufactured. I personally spoke with Ms. Johnson yesterday and explained the situation. In an effort to resolve it, I offered to send her salesperson back to meet with her to see if there is anything else we can do to help her. She agreed and we are going back out to discuss her options. Southern Home Improvement Center has a great reputation over the past 30 years with A+ rating and thousands of satisfied customers. We strive for 100% satisfaction, we do whatever we can, within reason, to satisfy all of our customers. Steven Bourgeois Owner Southern Home Improvement Center Inc.