Sours Home Improvements
Auburn, Stuarts Draft, VA

Sours Home Improvements Reviews

3.3 stars based on 6 reviews

Featured Comments:

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  Scott Olson

  5.0

  Used Sours Home Improvements to replace our aging deck. Steve was kind enough to work us into his busy schedule. The work was immaculate. From designing/planning, through demolitin, install and clean up, I could not have been more impressed with Steve and his staff. Professional, courteous, friendly. Responded quickly to our questions. Came in under budget. Could not have been happier. Would definitely use again.

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  Edward Creamer

  1.0

  Ordered a door installation through Lowes that was using Sours for measurements and installation. After 9 months of miscommunication and passing blame we still have no door and will be cancelling our project. Both Lowes and Sours were totally worthless throughout this ordeal. Look elsewhere.

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  Response from the owner

  We provide measurements and installs for these stores. This means, we give the store the measurements and then they order the product/materials that are needed. They then contact us when said product is received at the store, to which we then schedule your install. The first time, it was that the wrong size door was ordered after we provided the CORRECT measurements. The other times, the store could not locate your product on scheduled install dates after we were informed that the door was received. We have all documentation with time stamps, if you'd like to review. We understand your frustration, but leaving a negative review on issues that are out of our control as service providers is uncalled for. As I explained to you the last time we spoke, I cannot have the installers waiting around hours on end to locate product that apparently wasn’t there to begin with, nor ever actually reordered from being wrong the first time. We have a complete booked schedule and they need to continue on with installs that actually have correct product. Which let me add, becoming belligerent and calling the Owner & Installers “A**holes” when we spoke last, was unnecessary. Again, we are just the installers; these issues were completely out of our hands.

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  Susan Andrews

  5.0

  JR Robinson and David Sours installed our exterior door that we got from Lowes. This was a custom install. There was a gap underneath the door as the new door was smaller then the old door. They went the extra mile and came back to install finish work under the steps where our trex deck was. This made a huge difference in the finished product. Thank you JR and David!

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  Response from the owner

  Thank you for your wonderful feedback!

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