Smucker & Sons Inc. Exterior Improvements
Strasburg, Lancaster, PA

Smucker & Sons Inc. Exterior Improvements Reviews

4.2 stars based on 28 reviews

Featured Comments:

• R

  Robert Felker

  1.0

  Quoted and hired to put back on 5 pieces of siding, replace rotten window sill and replace roof on a small over hang. They were scheduling a couple of months out which was fine. About four months went by no call to schedule the work even though paying a deposit. Called and my small job was than scheduled for the following week. When they replaced the window sill the storm window broke. No big deal it happens the crew said they called the office and informed them and they would be back but wasn't sure when. No response for months so call the office and talk with Paul he was suppose to call me back the following week after speaking with the glass shop. No follow up phone call. So let it go a week or two call back and left a voice again for Paul no response. Finally on MY third time he informed that the glass shop was finally done with the glass. This was at least two months after the work was done. The crew came out and installed the storm window and left. I later noticed the storm window doesn't even line up with the window sill and is still broken. I can literally fit my fingers between the storm window and the sill. Not to mention that the frame is coming apart at the bottom. Not even going to have them out to address as they don't follow up or through on work. Unless you want to follow up to get things scheduled or play the part of contractor avoid them and look else where. The job was small but had they done well it would of landed them a full house (27) windows replacement as well two exterior doors. I have since contracted with another company who has already replaced 11 of my 27 windows and the work was on point and I never had to call to schedule or follow.

• B

  Bill Kauffman

  5.0

  We had Smucker & Sons redo a deck for us. The were extremely professional and did an excellent job. I know I will contact them again when I need to use more of their service.

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  Response from the owner

  Thank you for the 5 star review!

• M

  Meyer Soussan

  5.0

  Brandon has been an honest person, I loved the professionalism and courtesy. I quickly received a email with pictures and suggestions about my concerns, definitely will reuse this company if needed

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  Response from the owner

  We appreciate the review and feedback!

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