SmartRoof - Roofing Contractors
Elm, Mclean, VA

SmartRoof - Roofing Contractors Reviews

4.9 stars based on 786 reviews

Featured Comments:

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  Shakeema Layne

  5.0

  I met Smartroof at the Philly Homeshow. Of all the roofers I spoke to, they're the only ones that I felt had my best interest in mind and weren't pushy! They had wonderful communication, were responsive, and very detailed during the whole process. What really put Smartroof over the top is the day of installation, I had some Tulips growing along side my house, and the workers put buckets over my flowers so they would not get damaged. That made my heart so happy that they went that extra mile. They also did a great job cleaning up all the debris! I would definitely recommend Smartroof.

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  Phil Gaudiano

  1.0

  We were overall happy with the initial roof installation in October 2020. However, we noticed some leaks in the summer of 2021. We first filed a warranty claim in July of 2021 and there was no follow up. I called a few more times and was finally put into contact with someone from SmartRoof's warranty department In October 2021. After about a month, he asked me to text him pictures (attached) to a cell phone number, which I did. There has been no response since November 2021. We are now at about 6 months since the warranty claim was made and no action has been taken by SmartRoof. We are frustrated to have to deal with subpar customer service from the warranty department. We initially had a great experience with SmartRoof, but their lack of follow through on servicing their commitments means we paid $32k for a leaky roof that we will have to pay someone else to fix.

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  Suzie M

  5.0

  We are very pleased with our overall experience with SmartRoof. They are very professional, responsive and reliable. The work was done as scheduled the crew was professional, respectful and made sure to clean everything up before they left. We highly recommend anyone looking to have their gutters and roof repaired to consider SmartRoof. 5 STAR

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