Shep's Windows and Doors
Main, Helper, UT

Shep's Windows and Doors Reviews

3.3 stars based on 9 reviews

Featured Comments:

• C

  C. Wesson

  1.0

  DO NOT use Sheps! My 80 year old mom ordered Windows over 7 months ago. They installed 4 of the 5 windows. The 5th window broke sitting outside before waiting to be installed. After months of waiting for a new window, it cracked when they put it into the frame. They ordered another glass over 2 months ago and, after numerous phone calls to them, the window has still not been installed. This is not a delay due to the supply chain. Sheps is either slow to respond or simply doesn’t respond at all. Worst customer service I have ever seen. Shame on you for treating an elderly person or any other person this way.

• D

  Dawn Dart

  1.0

  Finding a roofer in our rural area is not an easy task. Initially I was very impressed with Shep's as they arrived quickly to give us a bid. We needed a roof repair and got bids for both a repair and roof replacement. Although their bid was higher than others we received, we just felt good about our interactions with their employee Darryl and confident he would do a great job. We signed a contract on July 15. A few days later we were informed that the shingles on our roof could not be matched. I didn't want a third of our roof having shingles of a different shade. The bid for the entire roof replacement was too high for us to manage. So we asked for a refund. After MANY unreturned calls I finally was able to speak to the manager Cody. Cody was rude, unprofessional and promised to call me back after looking into it. He never called me back. So I called him back the next week. More than a month after signing the contract, no work had been completed and no materials ordered and we were still told we may not be able to get a refund. My husband reached out to the owner who apologized for our experience and promised a full refund would be sent the next day. Two weeks later, no refund. We called again and were still promised a full refund. FINALLY on October 1, 2.5 months after signing a contract they gave us a PARTIAL refund. They kept $375 with no explanation of why we could not receive the full refund. The manager never did call me back. Our contract was signed with the expectation of matching shingles. They did not fulfill any part of their contract and it cost us $375. EDIT TO ADD: It won't let me reply to the owner's response, so I will clarify here. As I said in the original review, NO MATERIAL WAS ORDERED. And you kept 19%, not 15%! We did not find another company to work with until after we were told by your company that you could not fulfill the contract as signed upon. Our contract with you also included that work would be completed within 30 days. NO WORK WAS COMPLETED. You are the ones that broke the contract. We didn't go find another company for a cheaper price. We found a reputable company with integrity that would also return phone calls.

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  Response from the owner

  When a customer signs a contract and material is ordered. Then they find a cheaper price and sign with another contractor we have a restock fee of 15% very standard in every industry. We dont like this to ever happen and we are sorry we have to forward this to our customers.

• T

  Tammy Andersen

  5.0

  I hired Shep’s Windows and Doors to replace my windows and to repair my roof. They did a great job. Everything was done in a timely manner. The employees were friendly and explained everything to me. The windows are great. There is a huge improvement in my utility bills and my house is quieter. They repaired my roof and when it comes time to replace it I will definitely go with these guys. The pricing was fair they were great to work with and the windows are wonderful. I would recommend 5 🌟

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  Response from the owner

  Thank you for the great review, we appreciate your kind comments. We enjoyed working with you & glad to hear the new windows improved your utility bills.

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