Shenandoah Roofing
Vest, Roanoke, VA

Shenandoah Roofing Reviews

4.8 stars based on 12 reviews

Featured Comments:

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  Carlos Jones

  5.0

  Tried calling in to get a roof quote for a homeowner so we could do her solar, the guy that answered hung up on my caller and then refused to answer the phone. Update: called back immediately and was more helpful than the other 20 roofing companies I’d talked to in the area. Got me an estimate for the roof in question and was very friendly understanding. Recommended.

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  Response from the owner

  Thanks Carlos, I'm glad we got everything straightened out. Let me know if I can help with anything else. Glenn

• J

  Jay Gaylor

  5.0

  Very Happy repeat customers, The Shenandoah Home Improvements crew has put a new roof on two homes, a complete siding job on another, and a siding repair job on yet another. All of the work has been top notch and the customer service is always first class. Whether the job has been a big one or small, we have always been treated like the most valuable customers. Glenn has personally come out on the weekends to meet with us and discuss our projects, offering suggestions, but never "hard selling" us on products and services. It's always truly a conversation about our needs and a collaboration. Shenandoah Home Improvements' work always gets noticed by the neighbors and they are quick to comment on the quality of the job. If you are looking for a contractor who is honest and dependable I would highly recommend calling Glenn, it's like having a trusty friend doing the work every time. Sincerely, Jay and Tracy Gaylor

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  Response from the owner

  Thank you Jay for this review. In our business nothing beats a satisfied customer and it has been a pleasure to serve you and Tracy.

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  J K

  5.0

  I own an old farm house: 1600+ square feet, steep A-frame roof, with a 40-foot chimney. Water was leaking into interior walls, so I called Shenandoah Home Improvements for a quote. Mr. Glenn Lilly responded rapidly and came to my home to show me their process and color choices, he was thoroughly educational and provided materials to demonstrate the difference between their techniques (ex. hand-nailing shingles versus using a nail gun) and how these would lead to longer roof life and better results in the long term. The work itself was completed rapidly using his recommended Owens-Corning architectural shingles in Chateau Green. His workmen were very clean and professional and I was very satisfied with the results. Even though they ended up having to do much more work than originally anticipated (they discovered and replaced over 300 feet of rotten wood under the existing roof), there was no sacrifice in terms of quality or speed. A few months after the roof was finished, I noticed a single tile buckling slightly and let Mr. Lilly know, within 2 days he had a guy out to repair it with no additional charge or problems whatsoever. I literally just came home and found it had been fixed, can't say I've ever had that experience with a home repair professional before and it was a very pleasant surprise. In short, I would work with Shenandoah Home Improvements again if I ever have need of more roofing work and feel confident doing so.

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  Response from the owner

  Thank you so much for this review Jeremy. To receive a review like this is what we work day in and day out, year after year, and job after job for. Taking care of people like you truly does give us joy and purpose in our lives. It is why we do everything we do and what keeps us wanting to do more. Glenn L.

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