SERVPRO of North Onondaga County
7th, Liverpool, NY

SERVPRO of North Onondaga County Reviews

4.7 stars based on 17 reviews

Featured Comments:

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  Robyn Coufal

  5.0

  We are so grateful ServePro was recommended to us when the Vernon Public Library had a water pipe burst. The whole team was so great to work with, especially Liz. They were professional, kind, and went above and beyond to help get it cleaned up. Thank you so much!

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  Response from the owner

  Robyn, we appreciate the excellent review. Commercial water damage requires fast remediation- especially in libraries. Our team was happy to help. I will pass your compliments along to the team.

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  Jordan Gibson

  1.0

  I never had the chance to use them. But I did work for them as a project manager and let me tell you the dysfunction is unreal. Matt(General manger and Scott (Production manager) have no regard to safety or the workers. They don’t care about the customers concerns as while I worked for them I would bring concerns up daily! Such as not showing up on time when someone would promise a time. Too leaving equipment at properties for over a month. Starting jobs and never finishing them. Jobs that need safety measures to be taken and were shrugged off as if they didn’t matter. Overall terrible place to for and no regard for safety. Be careful with who you use. Also over charges for everything you get done.

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  Jennifer Newman

  5.0

  From the first call asking simply for an estimate and guidance as to whether remediation was necessary, to the completion of the remediation 5 days later, every one of the Servpro representatives was professional, considerate, and skilled, but Lacey and Dino stood out! They explained every step of the way, understood the trauma being caused for our cats and went above and beyond in helping us feel cared for under very anxious circumstances. We would whole heartedly recommend this company, and these particular professionals, to anyone in need of flood-related remediation. I could not be more satisfied.

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  Response from the owner

  Ms. Newman, Thank you for the glowing feedback on our team members and services! Lacey and Dino serve all our customers the way you described, and they will appreciate your acknowledgment of it. We are proud of our team, and serving with competence and compassion makes all the difference for customers. Thank you for choosing SERVPRO of North Onondaga.

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