SERVPRO of Charlottesville
Quail, Charlottesville, VA

SERVPRO of Charlottesville Reviews

4.8 stars based on 47 reviews

Featured Comments:

• R

  Rhonda R

  5.0

  If are unlucky enough to find yourself in a water crisis, SERVPRO is the water mitigation company you want to help dry things out. In today's world, customer service is severely lacking and SERVPRO provided excellent response and service. I got to speak with a live person the first time I called and Jackie was wonderful to get my claim process started. Onto the water mitigation side, Lemuel was a true professional in helping me dry out the mess. We became fast friends as he was at my house on a daily basis for 6 days measuring moisture levels, tearing out wet debris (in the least destructive way possible), and hauling things off. He and his crew had to park at the bottom of my driveway, due to ice left over from a recent snow storm, and haul every last piece of equipment up my drive, through the snow and ice, and into the house on two levels. We gave them snow shovels to help shovel a place to open the back yard fence to be able to enter directly into the basement and they obliged. Lemuel mentioned they had shoveled a LOT of snow in the past couple days! The guys were also really conscientious about mask wearing and I really appreciated that personally. Lemuel deserves a medal for handling all the projects he was working on simultaneously. He was efficient, punctual, a great communicator, and most pleasant to work with.

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  Response from the owner

  Rhonda, Thank you very much for your feedback! We are delighted to hear that your experience was smooth and that the team was quick, efficient and friendly. We will be sure to recognize everyone involved for their efforts!

• M

  Michelle Thomas

  5.0

  I cannot say enough good things about my experience with Servpro. Having your home damaged is a nightmare, but the folks at Servpro provided so much comfort in knowing we could trust them with our home. From our first call to the last, they communicated with us along every step of the process and explained in detail why they were doing each thing. All of the employees I interacted with were professional and respectful. They also worked efficiently and were finished much sooner than I anticipated. I would only ever use Servpro again in the future and cannot recommend them highly enough.

• I

  Ineke Dickman

  5.0

  Chris (and his rotating crew) came to the rescue the Sunday after Christmas when we had a major overflow problem of contaminated water. They did an excellent job in remediating this stressful situation. Chris went way beyond my expectations! He always explained what they were doing, was extremely professional, on time and available anytime for questions, even after the job was completed. They left the house sanitized and very clean. Chris, Servpro and their contractor stood behind their work and I could not have asked for a better solution to the problems we encountered. Thank you all so much. I hope I never need your service again, but if I do I will certainly ask for Chris!

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  Response from the owner

  Ineke, Thank you very much for the feedback! We always try to focus on the "why" we are doing certain things to reduce the amount of stress involved. Thank you for trusting us with your business and we will be sure to recognize Chris for the great job he performed!

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