Semper Solaris
Edinger, Santa Ana, CA

Semper Solaris Reviews

4.8 stars based on 228 reviews

Featured Comments:

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  Tito Contito

  1.0

  Terrible company. Try calling there customer service after you have paid them. They will hang up on you every time you get an agent online while on hold. They flag your accounts and wont let you speak to anyone beyond customer service rep ... when they put you on hold you are then hung up on. They are truly an awful company that lies about everything they are and do. See the photos of their poor work.

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  Tami F

  3.0

  Semper Solaris (SS) has a a robust customer service that will call, text, and email you frequently when they are hoping to secure your business and a signed contract. Communications from them, “Did you receive all of the info you needed? Here, let me send it to you again in an email. Oh, and here it is again in a link. Just in case, here is a text message with the info again. And finally, I’m calling you to make sure you received the email and text.” Relentless interaction at the onset. But, much like Tito’s experience (another reviewer), it has been radio silence since signing the contract and entirely too much effort to follow up and get someone to call me back about my install. I call, they put me on hold, then say they need to check to see if they can schedule and will call me the next day…repeatedly day after day. BTW, I already have solar. My project is for the purchase and install of batteries. I have had to follow up at every stage and literally escalate to my sales rep to get anything done. Not fair to him (Gil has been awesome and my saving grace!). I am now 4 months in (well beyond the committed schedule), and was told install would be in June. I expressed my frustration and was told not to yell. Really? Communicating with a sense of frustration and angst in my voice is not yelling. Patience and calm has not worked. I don’t need to be told how to react and not react. It shows a clear disconnect between their perception of the customer experience and reality. I have solar already. I am well aware of the timeline and steps needed to get design approved and a permit. But, when I checked with the County, it was clear that SS submitted the permit request well after the design was completed and ready to go the County. The permit approval was turned around by the County in just a few days. Again, I had to follow up repeatedly to get SS to follow through on the next step. There is an easy fix to all of this. Set expectations up front. We were nearly 2 years into COVID and supply chain challenges when I signed my contract. If it was a long shot then, they should not have sold something they could not deliver. Waiting patiently for my installation and subsequent inspection, with a final green light (and backup power).

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  Response from the owner

  Hi Tami, we always appreciate customer feedback, whether good or not so good. Every customer should receive consistent communication with updates on their project every step of the way. We got your review to the team and it seems that we were able to reach out and have ensured that you and your home are being well taken care of. Please continue to work with Rachel and reach out to her if you have any questions or need to check on any part of your project. You are in great hands with Rachel!

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  Linda Nyman

  5.0

  We hired Semper Solaris to install solar panels and the project was completed during the Covid pandemic. The presentation and because it is veteran owned sold us. We have just started using the system and are very pleased with the work. We like the Tesla App and being able to monitor the system. The representatives were very responsive and helpful during the whole process. The foremen and workers were always efficient and professional. We would highly recommend Semper Solaris.

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  Response from the owner

  Wow, Linda, thank you so much for sharing your experience with our Semper Solaris team! We also appreciate your supporting our military and veteran-owned company. We're happy to hear that our sales consultant, in-house employees, and installation team were professional, responsive, and efficient at what they do. We hope you've been enjoying your solar energy system and Tesla Powerwall back up batteries!

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