Ross Roofing & Vinyl
Royce, Winterville, NC

Ross Roofing & Vinyl Reviews

4.5 stars based on 21 reviews

Featured Comments:

• T

  Tori Barnes

  1.0

  I called to see if someone could come out to do some repairs to my roof and someone from this company gave me a date and time that the person would be out...never showed up. They called a week later and apologized and talked about how busy their schedule was and I told them that I understood. They gave me another date and time that they would be out...never showed up. They called me again and, this time acted is if they didn't know who I was and asked if I had contacted the company for something and I explained everything (what I needed done and how they were supposed to have already been out to my house to look at the issue. He said that his daughter, who said that she was his wife when I called, must have mixed up the message). He apologized and said that he would come out the exact same day at 3:30. He called at 4:30 and said that he was at DMV trying to take care of something and that he was leaving at the moment and was on the way to my house. Well, guess what? He never showed up. I just blocked the number so that I wouldn't have to worry about them calling/lying anymore and called a different company. And to the owners of the company, my last name on this post has changed, so that's why you probably don't recall the name!!! If you're not planning to show up just tell the person that you're not interested in doing the job!

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  Response from the owner

  So sorry for the misunderstanding. How can I help you Tori Daugherty am not sure if you have the right company, if you need help with anything please call me Jamie at 252-717-9758. I haven’t done any work related proposals, estimates, repairs, or roofing for you. You didn’t leave a number so I can’t talk with you about your 1 star. Please contact me ASAP if you have any further questions. I’m the only one that goes out and does estimates, so again sorry for the misunderstanding. If you didn’t get your repair taken care of I would be more then happy to come out and look at it for you and give you a discount or possibly take care of it for you for free if it’s something small. Sometimes things happen that’s out of my control. But I’m willing to try and make it right for you at my expense. Again sorry for the misunderstanding.

• K

  Kristie Hertel

  5.0

  Jamie arrived at my house prepared with an aerial view of my roof. He climbed on the roof and inspected it prior to giving me a quote. He was able to get the job completed in a timely manner and he was very responsive to any text messages I sent him. He was kind and went above and beyond to make sure I was satisfied with my new roof. I would recommend Jamie and his crew to any of my friends for their roofing needs. Kristie

• E

  Eileen MacCann

  5.0

  We spoke with several roofing contractors before selecting Jamie and his crew. He was the one contractor that came with an aerial view of our house, a ladder and a good amount of information. He actually got up on the roof and really looked at it before giving us a proposal and price. He discussed types of shingles and roofing system and answered the few questions we had. We selected him and then next day we had shingles, etc. delivered and two days later, they started the job. The crew kept the work site as clean as they could and in the end, we were impressed to see a magnet going over our lawn to make sure they got all the loose nails and metal. We love the job he did, that it was done in a timely manner, the way the work was done and how it looks now that it’s complete. We would recommend Jamie and his roofing crew!

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