Roofing101
Anderson, Austin, TX

Roofing101 Reviews

1.7 stars based on 3 reviews

Featured Comments:

• E

  Eric Rothfus

  1.0

  With these guys I fell victim to the old "bait and switch."; I was very clear with my scope of work I was looking for on Home Advisor - replace rotting sections of roof fascia - simple, right? I set-up a meeting with a nice guy "Cody", and he comes over, looks around, we talk, and he agrees to give me an estimate on what I *actually* wanted done (the facia) but wanted to go ahead and provide estimates for other work that he recommended getting done. I said "OK, I'd take a look at it - but to be clear I definitely want to get the facia done." Cody said OK. The written estimate shows up a few days later with three options along with estimates: OPTION 1 - replace the entire entire roof for an extremely high-dollar amount, OPTION 2 - replace the entire roof for an expensive but more reasonable amount, and OPTION 3 - do the work I asked for. The estimate was very clear, all three were options and all three were presented as choices I could make. There was no dependency on doing, say OPTION 1, to have OPTION 3 be valid (this becomes important shortly). So I email back Cody saying I've considered the options, but want to just do the facia. When can we get started? A week goes by with no response. I send a follow-up email. Another week goes by. So I text Cody's boss, Dustin, indicating that I can't get Cody to respond. And Dustin responds...get this... "So it appears that you are curious if you can just do the facia without doing the roof?" Well, apparently Cody and Dustin are talking at least. But "curious?" Odd choice of words. So I turn right around and call Dustin. He says "the job is too small, we can't do it." I say "so this was just a bait-and-switch, huh?" "We can only do the facia if we do the roof as well" - says Dustin. "But we can put you in touch with some people who can do the facia." I told him I didn't trust him, and said "I wish you guys did business better. Thank you." and hung up. So to bottom-line it for you, these guys massively wasted my time. While my requirements were clear, they used the opportunity to try to sell me a Cadillac roof, knowing full-well that they would otherwise walk-away. They provided a clear proposal and estimate, and then walked away from it, They didn't HAVE to bid the project. They didn't HAVE to provide an estimate for it. They chose to do it, and to waste my time. So if you are looking for integrity - look somewhere else. Dustin and Cody don't have it, and neither does Roofing101. One thing I left out of the conversation I had with Dustin was that I said I'll go ahead and post a review on Home Advisor. He said "I encourage it!" Little did I know that Home Advisor doesn't publish reviews for companies where the work wasn't done. Dustin knows this, and feels pretty smug (I'm sure) about not having bad reviews on Home Advisor for this terrible behavior. Sad, truly sad.

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  Response from the owner

  We want to sincerely apologize for your negative experience. We’d like to learn more about your situation. So, please give us a call at 512-265-5362 and we will get back to you promptly. We look forward to hearing from you.

• W

  Wilda Adams

  1.0

  The sales pitch was with good intentions, the project did not get completed due to lack of materials, refund of money requested and a report to BBB.

• J

  Jose Palacios

  3.0

  Place looks good, but what happened in between was awful. Not recommended this business.