Roofing By Hernandez
Clark, Chicago, IL

Roofing By Hernandez Reviews

4.9 stars based on 144 reviews

Featured Comments:

• S

  Spencer Gunkel

  5.0

  Thanks Ivan and crew for my new roof and deck. After a rough winter (cold, record snow, ice and rain), my flat twenty year old roof developed some major leaks. Ivan (Owner) was able to come out quickly and access the situation and come up with a very comprehensive plan that made sense for my situation. His quotes are very detailed and covered every question / concern I could think of. When you first meet Ivan, you get a sense very quickly that he takes great pride in his work; he knows what he's talking about and is happy to address all questions and concerns. Texting or Emailing Ivan was always met with a very timely response. Ivan was able to get me on his schedule quickly and his very professional and knowledgeable crew (Thanks Edgar) were out and stripping off the old roof in no time; a far superior roofing system that should last for twenty years and was very competitively priced was installed. His Crew were also very on top of their game; they were always available to answer questions and go over the steps of the roofing process. My flat roof also had an existing deck that needed work and had to be dismantled for the new roof to be installed and I had a second area where I wanted a new deck built. After seeing my "Gold Star" roof completed, I was concerned about another contractor coming out and damaging the roof to install a new deck; there is a very exact way to install decks on flat roofs without puncturing them. I asked Ivan to remove and reinstall the old deck and build a second deck on the opposite side of the roof. Once again, Ivan and Crew came through with my amazing new Trex Decks; couldn't be happier with the high quality of work balanced with very competitive pricing. I recommend Roofing by Hernandez highly.

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  Response from the owner

  We can't thank you enough for this incredible review of your experience with Ivan and the team from Roofing by Hernandez, Mr. Gunkel. We were thrilled that you chose us for the roofing project and even more so to be given the opportunity to handle the deck as well. Again, thank you so much for your amazing review and your business, sir. Have a wonderful day!

• R

  Ron Williams

  1.0

  Be aware!! I hired Mr. Hernandez last year to install a new roof for me and my mom. We choose him because of his good reviews. Had some issues during the winter storms in February and also with the reason rain storms we had. I call him several times and my mom and he never picks up the phone and left him several messages with no call back. I have a five year warranty with them and now we are forced to call another company to take a look and to resolve our issues. Please!! do yourself a favor and don’t hire this company.

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  Response from the owner

  As we are a company dedicated to delivering exceptional service – both to our customer and their property, we performed an exhaustive search of our Customer Management System and could find no trace of your call (we use call tracking to ensure we miss no calls) or your contact form submitted through our website. Due to this, we’re confused as to your characterization of your experience as we’ve never met with nor spoken to you. Our sole goal in these instances is to find the approach that satisfies our customer so please call our office at your earliest convenience at (312) 439-0556. You may also visit our office personally to discuss this with our team. Our offices are located at 512 W Burlington Ave, Suite # 209 in La Grange and 3033 N. Clark Street in Chicago. We look forward to rectifying this issue with you immediately.

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  Max Kuznetsov

  5.0

  Roofing By Hernandez did a great job replacing some wind-damaged coping, and patching multiple spots on our flat roof. Ivan was very clear in explaining what work he recommended, provided a detailed estimate and followed up the work with many pictures. The crew was timely and left the area clean. I would absolutely use Roofing by Hernandez again.

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  Response from the owner

  We can't thank you enough for your generous review of your experience with Ivan and the Roofing by Hernandez team, Mr. Kuznetsov. It was a pleasure to assist you and we're happy to hear that you'll call on us the next time you need roofing services. Again, thank you for your review and your business, sir. Have a great day!

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