Roof King Roofing, Inc.
California, Vista, CA

Roof King Roofing, Inc. Reviews

4.2 stars based on 37 reviews

Featured Comments:

• A

  Andrea Johnson

  1.0

  WORST RE-ROOF - TERRIBLE LONG-DRAWN OUT EXPERIENCE. Poor craftsmanship, poor communication from project manager, poor customer service. I had a roof leak and since my roof was almost 28 yrs old it was time to do a complete re-roof (except for around my solar panels). It all sounded great when I got a quote, price was great at $9,745, project manager seemed very knowledgeable, and I signed my contract. THEN, all of a sudden my tenant calls me one day and says the roofers have arrived. No one called me to tell me that! They completed the work and it was AWFUL - ugly concrete end caps, bright red valleys and chimney vents, ripped up/unpainted flashing, sloppy adhesive, etc. plus they broke an outdoor electrical outlet. The project manager came out to look and agreed things needed to be better. Meanwhile Roof King incorrectly mailed an invoice not to my address in Virginia but to the property address in Oceanside and it was for $14,436. Imagine my surprise that it was $4,691 higher than my contract. I called the project manager and he said it never should have went out because he hadn't reviewed or finalized it yet. Nice. Two weeks later I get a revised invoice for $11,016, which is $1,271 higher than expected. That's not terrible but I was NEVER INFORMED about the additional repairs/materials that needed to be done. Once my tenant, not the project manager, told me the roof revisions were complete I called the project manager to see about a final inspection. I also asked him if I should pay the revised invoice since we were nearing the 30 day mark and I didn't want to be overdue and pay a 1.5% of the balance fee. He said not to worry about it and I shouldn't pay until it's finalized. Apparently he went out there at some point for the final inspection and decided the job was finished. Again, I was NEVER INFORMED! I called a few times to get an update and left messages. No one called me back. I got tired of pulling teeth so I stopped calling and waited. Two months later my tenant said he received a phone call and a certified letter addressed to me in the mail telling me about my past due balance. Ridiculous. Why didn't anyone CALL ME? After a couple weeks of again leaving messages I get in touch with the admin assistant. I explained this story and said I'd like to discuss getting a discount on my invoice due to having a terrible experience. She became very abrasive and said she'd only waive the overdue fee. I COMPLETELY REGRET going with Roof King - I should have paid more and gone with San Diego Roof Doctor as I've used them before (for minor repairs).

• J

  Jenevieve Lane

  5.0

  Absolutely amazing. They were able to answer all my questions and get the job done in a timely fashion. Would highly recommend using them!

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  angela pejakovich

  5.0

  I have received absolutely 100 % excellent customer service! From first phone call to the office to the last payment made. The office staff and the project manager were kind and very professional. The crew was always on time, and kept the areas around my house clean. They were always polite and courteous. The workmanship it beyond my expectations! Top notch excellent and looks amazing!

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