Roof Insiders
38th, New York, NY

Roof Insiders Reviews

4.2 stars based on 47 reviews

Featured Comments:

• p

  pedro Machuca

  1.0

  very unprofessional . roof still leaking. still waiting for then to finish job after 2 months. agreed to replace old singles. never did. about to sue in small claims

• J

  J S

  1.0

  One more update: I eventually had to wait until I was able to be physically at my parents home and, found another contractor come a secure the siding. He was too embarrassed to charge for the service as it took him 2 minutes to resolve the issue. Update: After several more emails an employee came the night of December 4, 2020 . Based on the pictures I could get the sliding was back in place but damaged. Fast forward to March Sunday, March 28, 2021 the one piece of siding disrupted when installing the roof has pulled away from the house now damaged 3 more pieces of siding. The flashing installed when the new roof was added is pulling away as well. I'm hiring a company to fix the issue and inspect the work done. The roof was completed end of July 2020. All of this could have been prevented if the company fixed the issue when it was brought to their attention in August 2020. Seemed odd that after seeing all these glowing reviews that for this couple customer service just wasn't available. Not sure why? You offered to rectify via email 4 days ago and then I heard nothing. Im resorting to posting a review to get the issue resolved. I used their services to have a new roof added to my home and garage. Work was done well however an issue arose due the installation. It has been 4 months of attempting to get someone from the company to repair the issue. Several calls and emails promising to make it right yet nothing. Now winter is coming and part of the house is exposed to the elements causing an issue we didn't have when their services were provided.

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  Response from the owner

  Hi there, our sincerest apologies for this. Can you give us the opportunity to rectify this situation?

• L

  Lucas Dawson

  5.0

  I had some issues on my roof so-called Roof insiders. They solved the issue. Also, everything was done neatly and cleanly. Thank you for your amazing service.

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