Roof Doctor of the Carolinas
3rd, Surfside Beach, SC

Roof Doctor of the Carolinas Reviews

4.1 stars based on 9 reviews

Featured Comments:

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  Elizabeth Damico

  5.0

  My experience with this company was wonderful. We were trying to close on a house in North Myrtle Beach and had contacted several local roofing companies. We had one company that was not only un-interested in doing an inspection but were extremely rude. When we contacted the Roof Doctor not only were they professional, but had our roof inspected that day before 4:00! I would highly recommend.

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  Tracey Boutin

  1.0

  This is the most appalling business my family has had to deal with. We gave them a $4000 deposit at the end of September. 3 weeks passed, and they still did not to start working on our roof replacement. They kept telling us that they would start ''next week' week after week, and were very unprofessional with dealing with their clients. They made the excuse that it rained a lot and they weren't able to work on their job, but you know what? A phone call to keep us updated would have made the process much smoother. Instead, we were forced to constantly hassle them to get any inch of information on the status while they held onto our 4 grand, week after week after week. You can only say so much, before people stop believing your lies. 5 weeks after we put down the deposit, we were done. We wanted to cancel and asked for a refund; and they told us that that they had purchased the material and was planning on working on it the next business day. Again, thanks for keeping us updated and letting us know (not). We were always having to call to get ANYYY information from them. We didn't care anymore and didn't trust them with our money to do a proper job on our roof after all the delays, excuses, and poor communication. They told us it would take 2 weeks to get the credit from the vendor before we can get our refund check mailed to us. AND WHAT DO YOU KNOW? 2 weeks passed, and we didn't hear anything from them. I had to call them again and ask what's going on. That's when they replied and said oh you can come pick it up since we need it for our records. So why didn't they call us and tell us that the check wasn't even mailed yet let alone that we have to pick it up now??? Absolute absurd. John Frazier is the owner of this business and he let his secretary do all the dirty work and didn't even apologize to us for having to wait for so long. Our roof was LEAKING and we needed a professional job done in a reasonable amount of time. But instead, we had to wait to get our money back before going with another roofing contractor, causing over 2 months delay to get a replacement roof (put down deposit 9/24, and got another guy to do the job around thanksgiving). If you read this review, I URGE YOU TO GO ANYWHERE ELSE! Please do yourself that favor because they have put us through too much BS and I wouldn't want you to put any of your hard earned money towards dealing with this business.

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  J S

  1.0

  Worst place to work I would highly suggest to stay away from this company