Ritt's Done Right Construction
Washington, Dewitt, MI

Ritt's Done Right Construction Reviews

4.7 stars based on 28 reviews

Featured Comments:

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  Deb Diego

  5.0

  We selected Ritt’s Done Right Construction for our Kitchen Remodel project. Initially, we reviewed our Kitchen Remodel plans with Jason and John. They listened to our ideas and provided key inputs to determine the best solution for our new kitchen design. Upon project work commencement, the Ritt’s team of skilled trade craftsmen were professional, conscientious, exhibited great attention to detail, and communicated well during the various project phases. Overall, we are happy and pleased that we chose Ritt’s Done Right Construction for our project. We would definitely have no hesitation in choosing Ritt’s Done Right Construction for any future projects.

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  Response from the owner

  What a wonderful review, thank you so much Deb!

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  Matt J

  5.0

  Jason and his crew were absolutely amazing when it came to our remodel. His crew is timely, professional, respectful of your property and down right hard working. Our remodel was a 2 phase build and Jason worked with us through the whole thing. He or an employee were always a phone call away. If there were any issues he and his guys were on top of it whether it was fixing a mistake or adjusting to changes in customer want/needs. His top priority is in his business name and that the job is done right and up to the standards of the home/business owner. He and his crew truly care about customer satisfaction. My wife and I have recommended Ritt's Done Right to many of our friends.

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  Response from the owner

  We appreciate you both so much! It's been wonderful working with you, and thank you for this great review!

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  Donald Murphy

  1.0

  As the saying goes, you don't get a second chance at a first impression. I was really hoping to work with Ritt's as they are local for me. I called to schedule a visit to discuss a home repair/improvement project. The person who came out to my house (I won't use names here) was friendly enough, but took no photos of anything, which I found odd. He said to expect a bid from him in about two weeks. A month later (I realize home improvement companies continue to be very busy), I had nothing. I called Ritt's again asking for a status on the bid. The person that answered the phone said she'd have the person who took the bid information get back to me right away. Another two + weeks have gone by, and no contact. Feel free to try and work with Ritt's, but good luck with communication and follow up. I'm glad to take my business to another contractor, who'll also be getting future jobs on a kitchen remodel, basement remodel, and two bathrooms. It baffles me that companies are so short sighted: I was clear during the one visit that this first small job was a precursor to much more work in the next three years. Their loss...

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  Response from the owner

  Donald, Sorry we were not able to get a free estimate back to you in a timely manner. We are a small company trying to keep up with a strong demand and a very odd environment that Covid has created. Smaller projects are getting harder for us to prioritize as the larger projects take a lot of time to manage. We have never wanted to step away from smaller jobs, we have always seen them as being important to try and solve for people but this may be a policy we will need to review and change to give a better experience moving forward. Thank you for your feed back and sorry we were not able to assist you. As we know we are not perfect, we do try hard to satisfy our customers and we will use this to try and better ourselves to give our future customers a better experience.

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