Richie's Roofing Llc
Woods, New Fairfield, CT

Richie's Roofing Llc Reviews

4.6 stars based on 12 reviews

Featured Comments:

• K

  Karen Hart

  5.0

  This review is a follow up to a previously submitted review. If I had the ability or knowhow to remove the previous 1 Star review, I would. Richard has been nothing short of wonderful! And the previous issue has been completely resolved. I realize that on occasion things go wrong and don't always happen as we would like. We are all fallible. No one is perfect. Not in our personal lives nor our professional lives. The important thing is to resolve whatever misunderstanding may have occurred and move on. Richard and I did just that. He remedied the issue perfectly and was extremely gracious and professional. So much so, I requested an estimate on replacing the roof to my barn. I am so impressed by how well Richard handled everything that I plan to hiring him to replace the roof on my barn. Having to replace a roof, repair a roof, and the like is not only a significant expense but also very stressful. When you can't do the work yourself you must rely on someone else. This also makes you vulnerable and very cautious. It's important to hire a professional you trust. I trust Richard. And you should too!

• K

  Karen Hart

  1.0

  I purchased a home in Newtown, CT, April 2021. Richie's company installed a new roof Dec 2020. After moving in, I noticed an installation issue the edge of the roof in several places in near the roof rafters, during a routine pest inspection because I had an issue with wasps along the roof line and gutters. I immediately reached out to the previous owner to get the contact information on the roof installer, Richie. I have called Richie and texted Richie on numerous occasions since August 2021. It is now December 2021. 5 months later. He has routinely not returned my calls or responded to me texts consistently nor has he answered his phone consistently. When he has, he has said he will come by or send someone and has no showed several times. When he finally did come by, in October, he inspected the roof and told me he had to order "some parts". I have called and texted him repeatedly since then. When he finally answered his phone around the first week of November he said the parts had come in and he'd stop by. I HAVE NOT SEEN NOR HEARD FORM HIM SINCE. HE DOES NOT ANSWER HIS PHONE AND DOES NOT RESPOND TO TEXT MESSAGES. I see he has had very good reviews in the past. I am sure he has done good work for some. I have no idea what is going on with him now and why he has chosen to ignore my repeated requests for remedy. I may have no other choice than to file a formal complaint with his licensing agency and possibly litigation. The way he has handled my issue has been nothing short of ATROCIOUS.

• S

  Stephen Connor

  5.0

  Richie explained all the details and addressed any questions/concerns that I had about a new roof installation. He was responsive and lived up to his commitments as far as timing and cost of the project. His installation crew was professional, courteous and cleaned up well as it is a messy job. I had four quotes and I'm very pleased that I chose Richie. I would highly recommend him.

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