Reid Roofing Inc
Gillette, Cicero, NY

Reid Roofing Inc Reviews

2.3 stars based on 3 reviews

Featured Comments:

• S

  Sparky Jones

  4.0

  Customer Service: Very good. I always received callbacks in a timely manner and they were on-time for all appointments, or let me know with plenty of lead time if they had to reschedule. No high-pressure "follow-up calls" like I got from some other companies. They have a nice brochure with lots of local references. Price: The estimate they came up with was competitive with other companies, and included all the necessary insurance (roofers' insurance, NOT general contractor's insurance, as many places try to get away with). You can pay via credit card, too, which is nice if you have a card that accrues points. Ratings: Reid has very good ratings on Angie's List and Better Business Bureau. Quality of Work: I don't know anything about roofing, so all I can say is that it looks like good quality work to me. There's also a long warranty in case something does go wrong. Professionalism: We were a little disappointed after they did the work, because the person who gave us our estimate made a big deal about how professional they are, the lengths they go to in order to protect the property, and how thorough they are when cleaning up. Nevertheless, the crew scratched several screens and even broke a nice lawn ornament, and there was still some tar paper on the lawn when they were done. Honestly, if the guy hadn't made such a big deal about how well they do this part of the job, I might have been less dissatisfied with it. They paid for replacing the screens, although the crew wouldn't admit that they broke the lawn ornament and so the company wouldn't pay for it. Overall: Generally a good experience, and I think we've gotten good value for the money. As above, though, I'd recommend that if you have anything outside your house that you want to make sure is protected - grills, screens, cars, etc. - I'd suggest taking matters into your own hands and bring them inside, move them temporarily, or cover them yourself.

• k

  kevin haskell

  2.0

  It was very tough to get a hold of them, and when they did finally return you phone calls it was 2-3 days later. For a company who says that they want your business, they should return phone call promptly and not make excuses. Which is what they did a lot every time I talked to them. Save yourself a headache.

• T

  Tim Gaynor

  1.0

  Seems to have gone out of business. Very disappointed.