Rave Renovation
Knoll, Greenville, SC

Rave Renovation Reviews

4.4 stars based on 80 reviews

Featured Comments:

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  J Kopp

  2.0

  Brian (the owner) came and provided a quote on repairing the damage done to our home from a recent windstorm. Part of our repair included a window replacement. He said windows are backordered...so the window would be delayed for installation. I was ok with that. He then said he would get a quote to me within the next day. Waited a week to get the quote and had to follow-up with them to get it. I signed it so we could get repairs done asap. They said they would send a separate invoice for the window as soon as they got the window cost. After a few weeks of no update, I contacted Rave again. They were waiting on pricing and delivery dates from the window supplier. Fine. A few days passed again. I offered to put money down to buy the window and get it first when they came in stock. But they needed to check with the supplier first. A few weeks later they completed the other repairs to the house, but I was still waiting on updates on the window. FINALLY, I contacted Rave again about an update on the window. They said that now I was supposed be the one to call other suppliers and use someone else? I would have done that a month ago but they kept saying they were waiting on their window vendor. Now I have to find a separate company, get at the back of line for backordering, and still have cold air coming through the broken window. Really really frustrating.

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  Pat Fensom

  5.0

  My second project with Rave Renovation involved interior painting, wrapping existing ceiling beams, installing additional ceiling beams, and remodeling a fireplace wall. The work that Rave Renovation did exceeded my vision and expectation. I am beyond pleased with the final product! The 2-week project was done professionally and timely. Their lead carpenter was the best that I've interacted with over the past 30 years I've owned homes. He was on time, kept me informed, and involved me throughout the process. Above all, he took pride in his work and treated my home as if it was his. I also appreciated the boss coming buy throughout the building phase to provide accountability and overall supervision. I have recommended Rave Renovation to friends moving to the area and will continue to do so as my interactions with them far exceeds that of other businesses I've dealt with in the area. I have booked them for additional work in the near future, I look forward to it!

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  Response from the owner

  Thank you for the shining review of our business. We appreciate you taking the time to leave it and we look forward to working with you on future projects.

• J

  Jessica Samuels

  1.0

  Made a huge mistake in going with this company for our deck project. The work was sloppy and rushed and 0 attention to detail was paid. The scope of the project was also not properly quoted so out project doubled in budget (should have been my first red flag). Called the company and asked the owners to come out twice. Jessica said that she would make sure I was satisfied and not let the crew leave until we were but didn’t offer to come look for themselves when I asked. Me being completely satisfied would have been to rip it all out and start again which no one can afford to do so what are we supposed to do? Many people in the neighborhood have asked about our experience and my response is the same. DO NOT USE THIS COMPANY if you want it to look good, be on time or come in on budget. We are so disappointed and sad we spent so much money and are so unhappy with the result.

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  Response from the owner

  Mrs. Samuels thank you for leaving this feedback as we were unaware that there were still areas of the job that were not satisfactory. Our last communication with you in November was to confirm that Jerry was able to fix any areas of concern. We know that the project did not go as planned and for that we are very sorry; we stand behind our work and offer a warranty with all of our completed jobs. If we had known that you were still unhappy we would have made sure to stay until completed to satisfaction. We understand you leaving a review of your experience and we encourage you to reach out to us should there still be issues with the job. By no means would we want to leave you unsatisfied with our company as we strive for every project to be completed well. Again thank you for taking the time to share your experience and if there is anything we can do please let us know.

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