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Looking for Randall Lumber & Hardware in Sur, Taos, NM? NearbyRoofers offers the information of the roofing companies near you of top ratings like opening hours, addresses, phone numbers.

Randall Lumber & Hardware in Sur, Taos, NM | Nearby Roofers

Randall Lumber and Hardware is a Taos community cornerstone. I'll start by saying that everyone is professional, knowledgeable and seem genuinely happy to be there and to help. DeAnn at the counter is not only efficient, but is also a lovely person. Will in the back helped me with the blocks and gave me some pointers about stabilizing my motorhome with the blocks. He was very helpful, but most of all he made me feel like he cared about what I was using the materials for. Great experience all around and I supported local! 🙂👍

Great alternative to Ace Hardware.   The store is MUCH bigger than it looks.  they keep a good inventory of items like sinks, faucets, etc.  the Customer service was amazing!   will definitely be doing more business with them.

Glad you enjoyed our store! thank you for the review. Look forward to seeing you in the future:)

I went to purchase two oil type heaters.  The shelf was bare. A gentleman pointed me to another area ( He was with another client ). He followed up when free and found the second one in the back.  Very attentive  😀

Love going to the store. Everyone has a big smile and amazing customer service. Everyone you meet up to wants to help you out. Congrats Randall family and workers. Happy 100th birthday 🎉🎉🎉

Thank you so much. We appreciate your comment and business. We have the best customers!

Poor customer service. Poor quality of wood. I was building a roof with the wood from randall lumber that they sell at $16.50. I got to the last board when the whole thing split and fell on me. I called to complain and the manager hung up on me in the middle of a sentence and told me "we do not inspect the wood when it comes in" the wood they are selling at this price is fir....which for those who do not know is weaker then oak. I was hoping that a store that specializes in lumber wood have better quality wood that would be safe to use. The manager also attempted to argue with me saying that they have the cheapest wood in the state which i found out was not true while i was on the phone with him

Sorry to hear about the experience you had at our store. We strive for great customer service, sounds like it was a miss for you. But thank you for your review. We try to keep growing for the better and learn from every experience. Hopefully you may give us a chance in the future.

So, I went to Randalls last week. It was the only place I chose to go out to over the course of the entire week. For the first time, businesses have been dropping their mask requirements and guidelines. Well, none of the employees were wearing masks, along with some customers and there were quite a few employees on the floor. Several times these maskless employees approached me and got close to me, within 1 or 2 feet at times. I decided to just get what I needed and get out of there. Well it's several days later, I cant remember exactly, maybe 5-6 days ago I was there. I am now sick for the first time in a couple years and for the first time since the pandemic began. I definitely have Covid symptoms, fever, body aches, chills, headache, some lung pain when I breathe, kind of foggy too. This is all after getting my FIRST dose of the vaccine a few weeks ago, I am scheduled for my second dose in a couple of days, but now I have to get tested first and it's an entirely arduous process where I have to wait for confident results for atleast a week, so not only will I probably NOT be getting my second dose now, but I may have Covid, or maybe even something else. All because some pompous manager or owner decided for the sake of their employees hiveminded "feelings" that they didn't have to wear masks anymore, because it's so incredibly inconvenient... (sarcasm) I mean I don't know what else it could be, there may not be a correlation here, but is it just a mere coincidence that for the first time in years I get sick right when the only place I visit decided to drop their mask guidelines for the first time since the pandemic started? I'm going to get tested and report back. If I have Covid well, I don't know where else I can trace it back to. It's just needless negligence.

Hi EJ sorry to hear you are not feeling well, hopefully you feel well soon. . Sorry you think  your visit to our store was the root of this, I can assure you none of our staff is sick or has been since January. No hard feelings of course, this whole pandemic has been awful. We have chosen to follow the State  and CDC rulings on allowing fully vaccinated staff to not have to wear their mask. A call that some local businesses are also choosing to follow.Unfortunately it is going to take time for people to feel comfortable being around others without a mask(after more than a year in them). We respect each persons decision to wear it or not. Only those who are fully vaccinated are allowed to be mask less in our facility. It may be more beneficial to reach out to the state or cdc with your concern or leave them a 1-star rating. Thanks for your review nonetheless and we truly hope you feel better and get your strength back.

I've been here five or six times, and I've only ever had excellent experiences. Every single employee I've ever interacted with has been so kind and helpful. I wish I could get everything from Randall's, not just hardware supplies.

Thanks we're glad to hear you have had  good experiences and we will look forward to seeing you next time!

I had a package that was worth a considerable sum of money that was erroneously sent to this location. Apparently the package in question was stolen by one of the employees (in direct violation of the law). I went to the location retrieve what was rightfully mine, and the employees refused to assist me in retrieving my property AS WELL as withholding the identity of the thief in question and refusing to try and resolve the situation reasonably. Well, I sure hope you JIBBLETHEADS enjoy the clean burning taste of justice in court, I tell you h’what.

Hi Karen, thank you for our 1 star rating that was based on nothing related to our store, products or staff. But rather on a mistake that was produced "erroneously" by your delivery services who dropped it off with us (which the package did have our address on it).  We looked into your situation immediately as it was brought to our attention and did discover the mistake that was made. NO package was stolen but taken as an honest mistake and to be brought back the next day upon discovery of this mistake. Our staff was more than reasonable in your request and the problem was corrected on our end as of the following day. Again sorry for any inconvenience and wish you the best of luck in your life ahead. Just a tip, maybe verify the shipping address on your next order to avoid this inconvenience. Take care.

Friendly staff, helped me find what I’m looking for.

Locally-owned,  most helpful and knowledgeable employees you will ever encounter. It's like an old time store with everything.  Like they say, everything to build any thing, Randall Lumber.

Randall Lumber & Hardware
Sur, Taos, NM

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4.5 stars based on 63 reviews

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