R.P. Lumber
Illinois, Carlinville, IL

R.P. Lumber Reviews

3.9 stars based on 14 reviews

Featured Comments:

• I

  Ilene Stults

  1.0

  It is now almost 9 months since we informed RP Lumber that the pressure treated 2x6x16 lumber that we purchased from them that has a lifetime warranty was defective. You sent out a person from the treatment plant and an employee from the Carlinville store to see the defective material that we used on our deck and my husband broke through. We have contacted you and the Carlinville store multiple times with no response. Is this how you do business?? No response?? We have been patient and waited long enough for a response and for RP to make good on the warranty.

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  Response from the owner

  Ilene: Thank you for taking the time to speak with our District Manager and working out a mutually agreeable solution to your concern. We hope you agree we've delivered on our "Best Service. Best Value." promise and will reconsider the rating you've given our family-owned small business. We appreciate your business and look forward to serving you again in the future.

• D

  Don Stults

  1.0

  Almost 9 years ago we built a new wood deck for our home and purchased treated 2x6 boards that had a lifetime warranty for the original buyer. Two months ago I stepped through one of the rotten boards. I contacted RP Lumber immediately and they came out and looked at the deck and wood and said they would get back to me. Since then I have called the Carlinville location three times and each time I have been told they would check on it and call me right back. As of today I have not received a single call back. What does it take to get my warranty covered????

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  Response from the owner

  Don, we are so disappointed to hear about your negative experience at our Carlinville location. We can promise you this is not normal for us. Customer service is of the utmost importance to us and we would like for you to please reach out to us directly at [email protected]. We would like to make sure your warranty gets covered and we look forward to hearing from you.

• A

  Alex Dunn

  1.0

  Helpful when you can catch them open. Pulled up on a Saturday at 11:55 and was met by a worker in the parking lot who waved me away saying they closed at noon. I pointed out that it was only 11:55 and I only needed a few items. Rather then make a sale they turn away a local customer. Definitely taking my business elsewhere.

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  Response from the owner

  Alex, we are very disappointed to hear that you were turned away. As you know, being a local customer, this kind of customer service is not normal for us. Our customer experience is a top priority for us. We would love to speak with you more about how we can make sure your next experience is nothing but excellent. Please feel free to reach out to us at [email protected] so we can resolve any issues you may still have!

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