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Are you looking for Quality Discount Roofing & Construction in Augustine, Jacksonville, FL? We provide the contact information of the roofers of top ratings like opening hours, addresses, phone numbers.

Quality Discount Roofing & Construction in Augustine, Jacksonville, FL | Nearby Roofers

The installers at Quality Discount Roofing were on time, very professional and did quality work.  Several neighbors commented on the way they were very quiet (as quiet as you can be when removing and installing a roof).  But they had no loud music on, didn't yell at each other during their work, and their compressors were not loud at all.  After the roof was installed, they carefully removed all nails from the driveway, grass and flower beds.  They also used a leaf blower to blow out all the debris in the gutters.  My neighbors commented to me that their roofers did not do that which led to some problems with water remaining in the gutters.  I would highly recommend Quality Discount Roofing, and would have them replace another roof whenever necessary.

We contracted with this company after observing the quality work they had done on our neighbors home. We found their pricing to be fair and far below others we had contacted. The crew that installed our roof was both professional and hard working. I would highly recommend Quality Discount Roofing .

Thank you for your review, Mr. McBride! We appreciate your business!

Very, very pleased with the work and those that supervised the job.  Tim Bates was the best, explaining to process and materials.  The installation crew would be rated with a 10+++, very knowledgeable with what needed to be done.  They worked from early morning till after dark.  Thanks for a very good job.

Mr. Marchand! Thank you very much for your review. We are so pleased to hear you had a wonderful experience with Tim Bates! We appreciate your business. Thank you, Stephen Knuth (Sales Manager)

My experience with Quality Discount Roofing was not a positive one.  Stephen Knuth is the sales manager at Quality and was assigned to manage my roofing project.  I conducted a quick license search but was unable to find Mr. Knuth's roofing contractor license on the Florida Department of Business & Professional Regulations website.  In all fairness, he never represented himself as a licensed contractor, but I'm unsure as to why someone in sales would be overseeing the construction aspect of the installation.

More than two months had elapsed since our contract had been signed and I still did not have a roof.  I understood that there may have been delays due to COVID such as difficulty acquiring the building supplies needed to do the work, but the primary delay was related to an inspection.  After the contract had already been signed, Stephen decided that a framing inspection would need to occur before they would install the roof (because the house had been significantly renovated).  I hadn't heard of such a thing but sounded reasonable at the time.  I went to the building department and inquired about scheduling that inspection; I was told by the building inspection assistant supervisor, that a framing inspection is never done before the roof as things like flexible duct work could be compromised due to potential water damage.  I relayed this information to Stephen and he suggested that I throw a tarp over the house.  I went and spent $200 on a tarp to follow his recommendation.

One day Mr. Knuth stopped by the house while I was working on it and assumed that I was doing work without building plans.  I know he made this assumption because he sent me an email stating this much.  He wrote that he had "shut the project down" as I was doing the framing without approved plans.  Had he just asked, I would have happily shared the approved plans and provided him with the contact information for the company that did the framing.  He could have also easily confirmed this by contacting the building department.

I'm confudent that Stephen Knuth is an excellent salesperson, but his knowledge of the building process here in Jacksonville is seriously limited.  I requested a refund and was told by Stephen, that a refund was not an option.  Upon speaking with a secretary at Quality, I mentioned going to my attorney for advice on how to proceed in this matter.  I also mentioned that I'd be leaving detailed reviews of my experience.  I then received an email indicating that my contract had been cancelled.  Stephen assured me that if I did leave a review, that he would respond in great detail.  I encourage him to respond freely as I'm all for transparency.  I was reluctant to write this review because I don't enjoy writing negative reviews for businesses but when a poor business practice adversely affects others, then that party should be held accountable.

Mr. Hall,

When an existing structure goes through extensive renovations with structural changes, there are specific inspections that are required per Florida Building Code before a Roofing Contractor can proceed. Specifically, a rough framing inspection must be completed to ensure the framing has been built to the Engineered Specifications for that structure or the Building Inspector had passed the homeowner installed framing. There are several reasons why all Reputable Roofing Contractors require this to happen prior to starting the project. First, and foremost, we care about the safety of our employees and cannot in good conscience place any of  our team on a structure that has not been inspected by the proper Building Inspector. Secondly, if we did proceed to install the roofing materials we could have been cited for proceeding knowing the required inspection was not completed. Finally, since we care about our clients and always try to ensure they are abiding by the required Building Codes so they will not be cited for uninspected structures. We explained these reasons to you several times.  As a licensed roofing contractor, we are unable to complete all the various required calculations for both Roof Load and the required Wind Loads.  You had opened a roofing permit on your own which in this case, we attempted to work through your requests, however, on July 31st, 2020, a city inspector deemed that the “roof was unstable at the garage and needs repair”. This is the exact reason why we follow these procedures and it's a liability that we refuse to take on, which was communicated with you by email on several occasions. Even though not required to do so,  we provided you with a full refund, notice of contract cancellation and went our separate ways on 10/27/2021. The original contract was signed in July of 2020 and the framing inspection was passed by the building inspector until 12/03/2020, several months after the agreement was cancelled and full refund given. As we have researched, the roof passed the required final inspection 5/05/2021, eight months after we separated our agreement. We are glad you were able to find a roofing contractor or completed the installation yourself and all turned out well for your project.

We are unsure why after over one year you choose to write this review but we are happy to explain the reasons why your project was not the correct fit from Quality Discount Roofing . We complete all of our projects by following specific guidelines and processes. Each proven to make us a highly rated industry leading Roofing Contractor.

My roof was leaking into my family room. Insurance wouldn't cover it and were going to cancel my policy. Quality Discount Roofing was able to get me qualified for a home improvement loan. Material dumpster was dropped off on a Monday, the crew that worked on my roof was there on time on Tuesday, replaced everything that was needed on my whole roof that day. Two people came out Wednesday to finish a couple of details and make sure everything was cleaned up.

They were also able to do a complete overhaul of the family room where the leak was, brought all the electrical up to code in the house, handled getting my new A/C, gutters all the way around the house with leaf guards, and a few other things.

The project manager/ contractor, Stephanie, was amazing. Some of the subcontractors that did work were not that great and didn't finish or do the work they were supposed to, but Stephanie stepped in and made sure it was taken care of and that I was happy. She is a great asset to the company.

Quality Discount Roofing & Construction
Augustine, Jacksonville, FL

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