Professional Home Services
Capehart, Richmond, VA

Professional Home Services Reviews

4.8 stars based on 38 reviews

Featured Comments:

• B

  BM M

  5.0

  I had my roof replaced, gutters replaced (with guards), and had some soffit repair by PHS. I was looking for a company that could do all three, and allowed me not to try to get various companies contracted for the 3 separate jobs. I had a number of estimates done. Mike (the owner) was my first estimate. I immediately had a good vibe with Mike, and overall, he's a straight-shooter, that's not going to try to sell you anything you don't need, and he'll work with you budget. He also encouraged me to get other estimates as well. Another thing I liked about Mike, was he gave me a complete estimate, on the spot, and left me to think about it. He was always open to my questions, and I texted/emailed him over a 3-4 week period with various questions. He never put the hard sell on me or called to pester me. When I finally decided to do the job, he came back to the house to write up the contract. He explained everything and was very patient with me. I liked the fact that Mike respected the amount of money I was laying down, and he maintained the importance of the job he was doing. On a side note, Mike also took the time to walk down to my neighbor's house and to point out things to me in other homes that helped me understand the job he was able to do. Mike was able to start the job that following week and had it done by week's end. Mike was also flexible and didn't nickel and dime me for extra work like painting a small patch or wood here and there. He also sent a worker out to fix a small detail in my home that we discovered in our final walk around of my house after the job. Mike also gave me a follow up call and text to see how things were with the roof and how the gutters were performing. That's exceptional customer service, and to reiterate my previous statement, Mike's a straight-shooter. Nothing hidden or nothing he stated was false or exaggerated. Lastly, Mike's estimate was actually the lowest of the four that I received. Some of these companies were looking to charge me anywhere from 12Gs to 20Gs for the three components of my job (roof replacement, gutters with guards replacement, and soffit repair. Mike's estimate was doable and within my budget, and I would fully and enthusiastically recommend his company. THANKS Mike! Brendan M.

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  Response from the owner

  Thank you for taking the time to write a review. It was a pleasure working on your project. Our team members really do appreciate when they are recognized by the home owner for a job well done. Thanks again for your business and the wonderful review! PHS

• M

  Matt Summey

  5.0

  2018: Mike and his team did an excellent job replacing the old roof. I will definitely be back in touch when it is time to replace the roof on my other property. Thank you! Update (2020): replaced the roof on my primary residence this year, and they did another amazing job! Mike's professionalism to communicate expectations and ensure you are satisfied go above and beyond. Total of two houses with two new roofs and one very satisfied customer. Thank you, again!

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  Response from the owner

  Sorry for the late response. Thank you for taking the time to write a review. It was a pleasure working on your project. Our team members really do appreciate when they are recognized by the home owner for a job well done. Please let us know if you need anything else, we would be happy to help! Thanks again for your business and the wonderful review! PHS

• C

  Carrie E

  5.0

  Professional Home Services is honest, thorough, reliable and efficient. I was looking for vinyl siding and new windows and obtained 5 quotes. Professional Home Services had the most competitive price point as well as made me feel the most at ease with their commitment to quality. Mike did not pressure sale us and was able to gain our business by his overall commitment to the customer and their needs. He was available at any time day/night to answer questions I had throughout the entire project. His crew was a pleasure to work with and did everything they could to make sure the job was done correct. Salvatore (one of the crew members) went out of his way to ensure the vinyl was wrapped around a portion of the house which required him to remove part of my back deck to wrap the vinyl and then replace the deck. He could have easily ignored this step and being naive I would not have known this needed to be done. Another extra step they took was spraying the outside of my house for wasps as they had to remove hives when doing the project and there were wasps all over my property searching for their home, thank you Dan for doing that. I would most certainly recommend ProHomeVA to anyone looking to replace or get new vinyl, windows and roofing. Thank you all for everything!

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  Response from the owner

  Carrie, we know you left this a while back, but we came across it again and wanted to say thanks! We're grateful for the excellent review! Please just let us know if there's anything you need. -Mike G., (Owner)

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