Premier Property, LLC
Algoa, Jefferson City, MO

Premier Property, LLC Reviews

4 stars based on 27 reviews

Featured Comments:

• G

  Gloria Reinsch

  5.0

  We noticed water spots on our ceiling and, thinking it was a problem with the roof, called Premier. I was told that it might be a while before they could get to it because they were really busy. I appreciated the honesty and was getting ready to contact another roofing company. However, about 15 minutes later, Joe called and said he was on his way over. After seeing the water spots, he said he didn’t think it was a leak in the roof. He got into the attic and discovered it was a heating/ac issue. Joe was thorough, honest, quick and professional. Could not be more pleased with the service we got from Premier. We’re glad we don’t have to replace our roof, but when we need to, we’ll definitely contact Premier! :)

• L

  Lisa Byers

  1.0

  Have been waiting since March for roof, gutters and siding. Was told roof would be done end of June and the rest by middle of july. It is sept 16 and all I have is a roof that has dips in it. Have made a couple of calls, left messages, but no one ever returned my calls. Had to call back until someone answered the phone. Wanted them to come look at the dips in my roof. I told them I would be home at 5:30, but according to my daughter and grandchildren they said he had been there for quite a while walking around my house. I got home at 5:15. He did not have my job correct because he said I did not want facia and soffits, but I did because I was changing my siding color from yellow to dark gray. Who would even do that to their house? Not me, and I told him so. Then he said he was not going to finish my job and if I didn't pay he would put a lean on my house. Said he alteady payed for some rotten boards on my roof out of his pocket. That was the first I had heard of that. Don't understand why they would pay for my job out of their own pocket. If this is not resolved I am reporting to BBB. Been waiting 6 months and job still not done. Very upset. I guess they don't care about the dips in my roof. Went with Premier because they are local and thought they would do a good job. Don't understand. Maybe it is because I am a single older woman.

• B

  Brittany K

  1.0

  Wasted our time. We contacted Premier Property on June 22nd for a bad roof leak that started during a severe storm, and have gotten nothing but excuses and runaround. They were scheduled to come out about a week after we contacted them (no firm appointment, just "we'll try to fit you in," which should have been my first clue to move on, but I did want to give them the benefit of the doubt). I had to call multiple times just to get someone to agree to come take a look. Then the day someone was finally supposed to come out, they didn't show and didn't call. The next day my husband called to follow-up and our project manager, Randy, said he would try come out and take a look. He did show on July 2nd, but I have no idea what he found because he just left without updating us. It is now July 13th and I still have no information because I can't get anyone to call me back. I've tried calling the office for an update multiple times, and hear nothing back except a dismissive "we're busy," and they have no idea when we can expect that information. I've also contacted Randy's mobile number and get no response. I get it, a roof leak is probably not as lucrative a project as a full roof replacement and most likely gets lower priority, and I am sure they are swamped from the storm earlier this year, but the customer service and lack of communication we've experienced is just unacceptable. How hard is it to say, "hey, I'm working on it, I'll get back to you by X date." I saw previous negative reviews about unresponsive service but hoped it wouldn't be our experience. It was. Bottom line: they've wasted 3 weeks of our time in which our roof continues to leak. I do not recommend. Edit to add: I appreciate the owner's response to this review. Randy did follow up after this was posted to inform me that they caulked a portion of our flashing during his visit on July 2nd. I do appreciate knowing that. but, unfortunately, it didn't solve the problem as the roof continues to leak. We are working with another company to complete repairs.

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  Response from the owner

  Hi Brittany. I'm so sorry for the lack of communication. Randy did a repair that he believes should fix the leak when he was at your house that he had not planned on charging you for and hadn't gotten to call you back yet. We are working hard to fix the communication issues on our end. We are a small family owned company and have been doing our best to keep up with the current storm as well as day to day operations such as small repairs. We do hope we were able to fix the leak for you and hope you'll let us know if anything else comes up.

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