Pitts Roofing
Strain, Mandeville, LA

Pitts Roofing Reviews

3.3 stars based on 17 reviews

Featured Comments:

• A

  April Maginnis

  5.0

  It pays to go local and Pitts Roofing is the only company I will ever use. Their whole team was friendly, professional and did everything in a timely manner. No leaks and our house was left spotless. They even had a great selection of colors to choose from when other companies did not. I can't thank them enough!

• a

  andrew vigueira

  5.0

  Put a new roof on out home due to Ida damage. They put our original roof on in 2007. Good workmanship both times. Cleaned up afterwards. Good company to work with.

• J

  Jason Slinkard

  1.0

  Similar experience to other posts here. We had several repairs needed on the house that we just purchased. Pitts provided the quote, prior to close, at the request of our realtor. So we decided to try to get the work done by them. We scheduled the work, six separate repairs, for a Wednesday. Workers were a no-show that morning, but we were told that they would be there in the afternoon. No show that afternoon, but the owner texted me that they would be there first thing on Thursday. I wasn't sure anyone would be there, but he said no worries, they didn't need to enter the house to do anything. This really confused me because some of the work needed was in the attic. I sent him a text with a reminder of the work needed. He had us mixed up with someone else, and had planned some other work on our house that day, thinking we were someone else. The plan was now to work on the house the next two days, Thursday and Friday, with a promise to be there "first thing in the morning". No-show, again. I called, no answer. My wife called, and the excuse we got was one of his guys didn't show up that morning. Owner still said they would be there in the afternoon. They weren't... No-show on Friday as well, so we gave up and stopped communicating with them. So we got a quote from someone else on Monday and hired them to do the job. But then the next Tuesday, 2 guys showed up to do ONE of the six jobs, without calling or texting in advance. One of the two workers looked... very unprofessional. We told them sorry, we've hired someone else. They didn't seem surprised or angry, almost like this happens all the time... I had several conversations with the owner through the course of trying to get the work done. He's a really nice guy, and I don't think he is intentionally dishonest or trying to cheat anyone. He just doesn't seem to know how to effectively organize or plan work, nor to understand how important it is to meet his commitments to his customers. I cannot recommend him to anyone.

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  Response from the owner

  Hey Jason, I'm sorry you had a negative experience. We had a very tough time with scheduling during COVID regulations. We've noted your feedback and are working hard to make sure it doesn't happen in the future. Thank you for your feedback.

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