Perfect Painters - Heritage Builders
Madison, Ithaca, NY

Perfect Painters - Heritage Builders Reviews

2.5 stars based on 15 reviews

Featured Comments:

• A

  Andrew Miller

  1.0

  One of the most unprofessional run businesses I have encountered. The secretary running the desk and office is rude and disrespectful. They consistently "lost" mailed rent checks and then somehow found them immediately ever time I called and told them they already deposited the check. Took 2 months to have security deposit returned with dozens of phone calls and emails ignored, until a lawyer was mentioned and then conveniently immediately responded. When I did receive my security deposit back they came up with random maintenance, cleaning and painting fees that were completely ludicrous as I left the place spotless and actually better then when I moved in. They are the cheapest rental properties in the Lansing area for a reason. If I could give them less than a 1 star rating I would. Save your time, money and frustration and rent elsewhere.

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  Response from the owner

  Hi Andrew. The office manager who sits at the front desk forwards payments to another individual therefore having no control over payments, tracking, return of deposits etc. and forwards complaints and concerns to the person in charge. We have wonderful feedback regarding the office managers interaction with all of our tenants. It is our goal to always provide the best customer service and follow up that we can. Your concerns were addressed quickly and professionally and we are sorry that you feel unhappy with your experience.

• J

  Jihi

  4.0

  Not sure re other reviews, but my experience was that they were helpful, respectful and prompt. Ken was the person I dealt with and he was incredibly responsive and helpful. They were willing to fit me in and even deal with last minute job. Their price was fair for the work and timing that I needed. To be honest, many of the local painters were not at all responsive on a small job at all nor did many of the local companies have good follow through. I really appreciated their quick response, responsibility and follow through.

• E

  Entyce914

  1.0

  If I could give a negative star rating, I would. I've never even rented from them, didn't get that far. Michelle who I spoke to in regards to setting up a showing was so rude, unprofessional, condescending and according to Michelle "she's been in this business for the 20 years". Me simply asking questions she felt I should have seen online is what triggered it all. Kept trying to tell me to go to the website or call the county clerks office for info. The brand new receptionist Sidney was such a delight to talk to initially. It's a shame someone who is new has more decency and manners than your 20 year employee. Also, if you see a unit you are interested in, even though it says a date it's available, it's not. They post their units that could be available if the current tenant doesn't renew their lease. So you will develop an interest for something that isn't even available. But Michelle has been in the business for 20 years and all places do this. No, just deceptive, devious and money driven individuals would do that. I'm actually glad I saw your true colors early. Your red flags saved me money, time wasted and my sanity for having to deal with you during a lease agreement.

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  Response from the owner

  Thank you for your comments and we are sorry to hear that you were not satisfied with your conversation with Michelle. She is a valued employee with years of experience in the Real Estate/Construction/Business Field and does her very best to answer all questions that she is able to and yes, will direct inquiries to the website or other sites if she is not able to provide the information that you are a looking for. Our website does include some general photos which is what Michelle explained so it would be important for you to set up a showing to see the unit you would potentially being renting. We did have a showing scheduled for you but do wish you well in your search. - Thank you.

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