PenWin Windows & Doors
Branch, Clinton, MD

PenWin Windows & Doors Reviews

4.6 stars based on 11 reviews

Featured Comments:

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  Robert Terry

  5.0

  We had a leak in our master bathroom window, and a leak in our guest bedroom ceiling. We had several companies come in and gave us estimates that were overpriced. PenWin Windows came in and gave usa fair price. Not only did they fix those items, but they fixed a few other things that was needed in our upkeep in our home. They repaired, plastered, and painted our walls back to looking brand new, and recaughed our attic fan which was causing the leak in our guest room. They also came out to fix the problems in 2 days which is unbelievable in this day and time.

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  Response from the owner

  Thank you We really appreciate customers that gives us our accolades when we deserve. We really try hard, and appreciate the opportunity that you gave us. If you need anything please don't hesitate to call us!

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  Rosi D

  5.0

  Highly recommend this company for any of your home care needs! My home desperately needed a new roof and it was a relief to work with such a responsive company. Horace provided excellent customer service and, most of all, I love my new roof...

• S

  Sheena Johnson

  2.0

  - Updated at the bottom The initial experience with the salesman was good. He was knowledgeable, polite, and professional. The installation crew was great! They were fast, neat, polite, and professional. They even explained the process to my inquisitive daughter. From then on it went downhill. The date for install was never given, I had to call them multiple times to get them to schedule it. Then the screen that came with the door was broken. The installation crew apologized and immediately called the office to have them order a new one (score another point for the installation crew). That was over 2 months ago. I made calls to find out what was going on, but they ended in apologies and empty promises, I made texts and only got more empty promises. Nothing so far is getting them to actually install the screen. Maybe negative reviews will get them interested in giving us what we paid for. - Update: After posting this negative review, we were told the replacement screen would be in by that weekend. It was not. So the following week I called and requested a refund for the screen door. I was told it would be put in the mail that day.. 1 week later I called them again and they said it would be put in the mail, along with a gift card. Finally, almost another week later, I have gotten the refund for the screen and a gift card for Panera. This entire thing started in the spring, and is finally done. While I think it could have been a great experience, if they had followed through, I am saddened to see that it took a negative review to get their attention. However, as they did finally send my refund, I have upgraded the stars from a 1, to a 2 star rating.

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