Pensacola Roofers - Paradise Roofing
W, Pensacola, FL

Pensacola Roofers - Paradise Roofing Reviews

4 stars based on 16 reviews

Featured Comments:

• D

  Denise Loughrey

  1.0

  I always find it suspicious when the owner of the company, his employees, and friends are the ones leaving 5 star reviews, most of them left on the same day or close ... It has taken me months to calm down enough to post this review. After Hurricane Sally we selected Paradise over a local Pensacola roofing contractor. Paradise is a general contractor and we assumed they would be able to take care of all our interior damage, including replacing the roof on our house and a separate 2 car garage/apartment, all covered under the same insurance policy. After months of delays due to Paradise's inability to follow through with their promises, tolerating unprofessional office staff, two job foreman changes, inconsistent and conflicting information given to us by everyone from the owner to the secretary, we lost complete faith in the company. Finally 5 months after the hurricane, Paradise said they could start on the roof. Against my better judgment, we did let Paradise replace our roofs as by this time all local roofing companies were booked. Their roofing subcontractors were the worst. They completely ruined our front lawn by dragging huge tarps filled with old shingles and debris from one side of the yard, across the front lawn, to the dumpster. To this day, we are still finding nails all over the yard. They left a pallet of shingles, and tons of supplies that we were told would be picked up within a week. After 6 months we put everything in our garage just to get it out of the yard. We later discovered the roofers had been using our wheelbarrow to move some of the heavy debris; that is until they broke the wheel off. They hid it behind our garage thinking we would not notice. They helped themselves to more than a dozen, 6 foot fence panels, several 2 x4's and other building materials we had purchased for other repairs. They damaged a brand new exterior door we had purchased to replace the damaged back door. It was being stored on our deck under a tarp. I assume roofing debris must have fallen on it, breaking the glass and puncturing a hole in the door. We discovered the damaged door, our missing materials, and the broken wheelbarrow after they left. The first big rain storm the house leaked in 5 places where it had NEVER leaked before the hurricane, causing damage to interior walls that were fine after the hurricane, but not after their roofers left. Calls to the office, went unanswered and no one ever came out to repair the walls or roof leaks. We had to hire someone else to take care of their shabby work. Don't get me wrong, they talk a good game. Ryan and Jeremy are incredibly nice and polite, but I wasn't looking for new best friends. I was looking for a professional general contractor that I could rely on during what was an incredibly stressful time. Again, beware of glowing company reviews placed by the owner and employees.

• J

  John Dougherty

  1.0

  I had them put on a new roof in May. From the start of the project — when they started taking off the old roof— til finish it took 90 days. Multiple no-shows to fix initial issues with installation. Their foreman pointed out stuff he thought should be fixed but changed his mind on his last visit, said it looked good enough. I assumed he was the expert said ok, if it's good it's good. I already have a leak in my roof — 2 months later — which is destroying the ceiling in my bathroom closet. I got up in the attic to check it out. I can see the sky through a hole in my roof. Poor quality, poor craftsmanship, poor communication. At this point I was better off with my old roof, it was old but it didn't leak. Incredibly disappointed to have spent my hard earned cash on this. I never write reviews but this was a really bad experience.

• R

  Rebecca Jackson

  5.0

  I used this company for gutter repairs and a roof repair. WOW! First let me say, the professionalism was phenomenal. They were so kind and patient with me. Being a single mom I was worried I was going to get robbed, as I know nothing about roofing or gutters. Heck, I always forget you have to clean them. But they walked me through everything. They explained their pricing and worked with my availability. Second, the work was done in a timely manner. And it was excellent. If you are in the market choose this company. 10/10 recommended.

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