Payne Roofing
Pecos, Chandler, AZ

Payne Roofing Reviews

4.4 stars based on 107 reviews

Featured Comments:

• L

  Linda Storoz

  5.0

  I highly recommend Payne Roofing if you are looking for an honest, professional, and quality roof repair. While searching for estimates for repairs, I spotted a Payne Roofing company vehicle. Just the quality of advertising on their truck was enough to grab my attention. I called and was given an appointment date. Ryan, the estimator, arrived on time and did an exceptionally thorough evaluation, much better than others we had. He provided pictures, a detailed materials list and an estimate on the spot with options regarding scope, and clear information of what was our responsibility (removing the gutters and providing the paint for touchups). Another company did a cursory inspection (didn't even go up on the roof) and quoted an only slightly lower price but planned a vastly smaller repair. What we chose will serve for years even if other parts of the roof eventually need attention. Our repairs took two days - the crew arrived early and worked hard. They did a wonderful job and cleaned up the debris when done. Nelson, the lead on the crew was so kind and friendly and informative. Even after doing this type of work for twenty years, he still shows enthusiasm and patience in answering my questions. He took extra time to fortify the flashing at the edge of the roof to address some drainage issues which caused the roof damage in the first place. The office is very efficient - there was a small issue with booking the dates for repairs due to staff illness but that's the norm these days. Our invoices arrived promptly and matched perfectly with the quote we were given. I would not hesitate to recommend this company to others. We are very satisfied with the repairs and with Payne Roofing. Nice to work with honest and dedicated tradespeople!

• M

  Michelle Miller

  1.0

  Initially they were very professional and responsive. That is why we ultimately selected Payne Roofing to repair a leak in our roof. After the initial visit the roof was still leaking. They came back out to fix it. The roof then leaked again on Christmas Eve. They sent someone out to take a look after many calls, texts and emails. The person was very rude to my husband and told him to contact an HVAC company. We did, even though the contract CLEARLY stated that they were to seal the vents at the roof as part of the scope of work. The HVAC company came and inspected the area, which we had to pay for, and told us a roofing company needed to fix it. Since then, Payne Roofing has failed to respond to our calls, emails and texts requesting the work to be completed. Very frustrating and extremely unprofessional. Michelle M

• S

  Suzanne Getz

  5.0

  Eleven years ago they replaced the original roof. This time they cleaned the crevasses and repaired the section that was sliding down. I will not hesitate to call on them again. They were polite, let me know when they had arrived and again when they were done. I am very satisfied with the work.

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