Paul J Cazeault & Sons
Main, Osterville, MA

Paul J Cazeault & Sons Reviews

4.2 stars based on 39 reviews

Featured Comments:

• C

  Corinne Seaside

  1.0

  I had a very bad experience with Cazeault. After having been given an estimate $1785 and date to come and repair roof, the day before I was told they would not be repairing my roof the next day but fir $800 would put an emergency tarp on my damaged roof! I would be scheduled for the repair in 2-3 weeks! My roof had been damaged months previous due to a squirrel under solar panels. I understood that they needed to be able to see the damage after panels were removed but had been told by solar co it was a small hole that would only need 4-5 shingles to repair. While I understood they needed to view the damage, I think $800 for a tarp the day before I thought it would be repaired is price gouging and taking advantage of someone in a bad situation. Especially when their original estimate for removing panels and repairing roof was $1785! And doing this day before ensuring I couldnt get someone else to repair the roof on short notice!! Horrible way to treat someone!! THEIR RESPONSE TO MY REVIEW IS ALL LIES. OF COURSE, I WAS UPSET. IF SHE WAS SHAKEN, IT WAS BECAUSE THE BAIT AND SWITCH DIDNT WORK. UNTIL THE DAY BEFORE THEY WERE SUPPOSE TO COME AND REPAIR MY ROOF THERE WAS NO MENTION OF A TARP. SHE SAID THEY WOULD COME THAT DAY THAT THE PANELS WERE REMOVED AND REPAIR THE ROOF. TERRIBLE THING TO DO TO A 75 YR OLD WOMAN!! I called several weeks prior to the solar panels being removed in response to the initial visit by Drew Cazeault and subsequent written estimate for the roof repair. It was understood, of course, that the hole in the roof could not be properly seen until the panels were removed. I was told 2 weeks prior to the panels being removed that I was scheduled for the roof repair on 3/17 and to call Cazeault office as soon as the Tesla crew arrived! There was no mention of a tarp! Then the day before, on 3/16, I fortunately called Cazeault to confirm and this is when Debra said they would be coming to put on an emergency tarp for $800 and I would be put on their schedule for the roof repair 3-4 weeks later!! Of course, I cancelled! I wasn't going to be forced into paying $800 for a tarp! I was lucky to find someone to make a repair to my roof that day because they thought it was terrible what Cazeault had done with me!!!

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  Response from the owner

  We promptly went out with the intention to put a tarp on the area, but due to the entire section being covered with solar, there was no way to safely secure a tarp. Not to mention that it would completely cut of your solar production as well as possibly pose a fire risk. Once it was determined that there was no way to do a temporary repair and you had a date in which Tesla was coming to remove the panels so we could do a proper repair we scheduled repair techs to come out the same day. According to the office you called the day prior and asked if we could come earlier than the 3 pm appointment that was set for day that Tesla was removing the solar panels. However, we had already scheduled other jobs and we couldn’t guarantee an earlier arrival. Although sometimes it works out, we do not like to make promises that we are not certain that we can deliver on. Also if we scheduled this too early, showed up and they are still in the process of taking off the panels, then it’s a wasted trip and we cannot do anything or would have to stand around and wait for them. The poor girl on the phone (who just recently started btw) said that she was cursed at and treated very rudely. My employee was actually quite shaken as a result of this interaction and almost quit. Ms Lilie decided to cancel her appointment with us rather than wait and give us a chance. I am only taking the time to write this so that those reading this have a chance to hear our side of the story.

• C

  Cape Ambassador Cape Cod

  5.0

  These guys are awesome. After getting multiple quotes for replacement of worn roofing, I went with Cazeault. They were professional, prompt, and provided quality service. A few days after the job was completed the rains came and one of my old custom skylights started leaking. Now this skylight was not apart of the contract but within minutes of my making a phone call they had a professional carpenter (Cory) came over and spent a full day repairing the leak at no extra charge. I would recommend Cazeault roofing to anyone.

• P

  Paul Lesser

  1.0

  Contacted this firm for roof repair back in September. Took until DECEMBER !! for them to finally schedule me and my repair. They repair the roof (so I thought ) and then had a similar issue once we had the first snow. Finally got them back out and they said “it’s another issue” and we have to provide a quote to you for this work….been a week and again ZERO communication. They are not only not supporting work they already did and were paid for not no follow up as I still have the same issue. Terrible customer service and follow up. Would never recommend. To think they kept telling me in Sept they would fix this and have never completed the work but have been paid

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  Response from the owner

  Link here of pictures showing that it was not the same leak, but rather two different issues on the corner of a hipped roof. https://app.companycam.com/galleries/hQ2UCV78

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