Patriot Exterior Solutions
Graphite, Chesapeake, VA

Patriot Exterior Solutions Reviews

4.5 stars based on 70 reviews

Featured Comments:

• L

  Lani H

  1.0

  I have been trying to get this company to call me back concerning a roof repair for over a month now to no avail. I call weekly and sometimes more then once a week. Omar's call center marks the messages as URGENT and yet I receive no call. I bought my house in July and we have a roof leak. The roof was installed in 2018 and is still under warranty. My husband has been in the attic and has seen exactly where the leak is. I would like this company to HONOR its warranty and call me back and schedule to come fix the leak. DO NOT use this company, from what I have seen they are very wonderful when installing the roof but then seem to disappear when there is a need for them to honor the warranty.

• J

  Jennifer Muffler

  2.0

  Very responsive and professional in the beginning when putting the roof on. Have actually referred several people to them who have gotten their roofs done by their company. Unfortunately, when we had questions soon after the work was complete, and then a couple of years later when we noticed a leak, we never received a return call on either occasion. Even after repeated requests for a return call. I understand if there wasn't a formal warranty, but a call back to at least be willing to have someone come take a look to see what the issue is would have been nice from a customer service perspective. It wasn't a cheap roof. Seems like as soon as the check clears, don't plan on getting a hold of them again. It's a shame.

• A

  Andrew Kumjian

  5.0

  After weeks of research my wife and I chose Patriot Exterior Solutions for our new roof, based on price, warranties, and our experience with Omar (the owner). Was told the crew would start early and they knocked on the door at 7am asking for permission to get started. With in 15 mins they had crew on top of the house removing the old roof, while the rest of the crew set up the yard. They were at my house for almost 12 hours, got the job done in one day. I think what impressed me the most were these two things: 1- they did not leave until I walked around with them and made sure I was happy. 2- Their clean up was fantastic. When I had my roof replaced at my old house by another company, for several days after the job was done I found 100's of nails in the yard, flower beds, etc. With Patriot, I have maybe found 10 nails since they did the job in the middle of April. Also super impressed with the workmanship, professionalism of the entire crew, and just the over all experience. Soon as we have some painting done, Patriot is going to replace my gutters.

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