Ostrander Windows, Siding & Roofing, Inc
Belding, Belding, MI

Ostrander Windows, Siding & Roofing, Inc Reviews

4.1 stars based on 30 reviews

Featured Comments:

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  Hilary Trojniak

  3.0

  We researched prices and reviews and decided to support a local business by going with Ostranders to replace several windows in our house. We will not be choosing them for any more work needed on our house, and given our experience, I wouldn't recommend them to anyone who can afford a different company. Photos show the worst parts. Our experience is detailed below: Cons: - Throughout the process, if I wanted any updates (scheduling install, etc.), I had to call them myself. They didn't call me with updates, even when window shipment was delayed. - They were late both days they came for the install. - The door handle of the slider they installed was scratched, so they told me they would order a new one and come back out to replace the handle. I never heard from them again, despite calling and leaving two messages. - The windows seem to be pretty poor quality for the thousands of dollars we spent. They're better than the 30-year-old windows they replaced, but thr new windows get frost on the inside of them during the winter. Pros: - They seem to have done a better job at installing than we could have. The windows are straight and operate well, but the finishing is so-so. - Everyone I did interact with was friendly. - The price was comparable to other window installers. EDIT: Within a day or two of posting my Google review, Ostrander's called me and asked if I would like them to fix the trim in my photo (updated photo included here). When they arrived, I explained I was way more concerned about the frost on the inside of the windows. They took the trim off all windows they installed, filled in gaps, and replaced our old trim with new trim. It looks sharp, and I'm hopeful there won't be any frost on the inside of our windows this winter. They went above and beyond for us this time, and I'm impressed with their work this time around. I just wish it didn't take multiple phone calls and a Google review months later to get out windows sealed the way they should have been sealed originally.

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  Amy Polega

  5.0

  I am a first time home owner and after a hard night of rain I woke up to a leak in my kitchen. I asked around and heard amazing reviews about Ostrander's. I made the phone call and was greeted by Rochelle who got me on the schedule right away. I was met at my home in Grand Rapids, and had a very amazing interaction with Richard. I filled him in on the situation, he inspected the roof, and gave me a quick description of what the cause was. The whole process was so smooth, professional and helpful. I will definitely be calling Ostrander's for all that may be needed in the future. A HUGE thank you to the whole TEAM at Ostrander's Windows Siding & Rooofing!

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  Mitch Stressman

  5.0

  Over the years I've had Ostrander's do many jobs on my house. From installing a complete new roof and windows to adding our deck on last summer, these guys are true professionals. I would recommend them to anyone looking for exterior home improvements. Also, their office manager Rachelle is always very pleasant and helpful every time we call there.

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