Olde Towne Remodeling & Restoration
250, Milan, OH

Olde Towne Remodeling & Restoration Reviews

3.5 stars based on 17 reviews

Featured Comments:

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  PTD

  1.0

  If I could give them less than 1 star I would. I've been calling them for almost a month and have not been able to get a hold of anybody. There answering machine says they check messages frequently which is obviously b.s. b/c I've left multiple messages the past 2 or 3 weeks and have not gotten a call back. They have terrible customer service. I got 4 windows installed by them with the intention of getting the rest of my windows replaced next year, I will definately be calling somebody differently. They offer a warranty but I have no clue how people are supposed to get a hold of them if something is actually wrong with the window and it needs to be replaced or fixed immediately.

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  Response from the owner

  Hi PTD. Thank you very much for leaving us a review. It is very important to understand what our company needs to improve on. Unfortunately at the time of this review, we were in a transition between owners. The new owners did not hold the high standards we are used to. Since then, we have transitioned back into management and are cleaning up a bit of a mess. We would like to personally help you with any questions you have if you still have them. We hope you did get your windows taken care of but we are definitely here to help if you need it now. We look forward to serving our customers again just as we have since 1986. Thank you again for your time.

• T

  Tori Fantozzi

  5.0

  Olde Towne Remodeling & Restoration is an excellent business to work with! They are diligent, well-knowledged, and have great customer service. Thank you for the new siding and great service!

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  Response from the owner

  Thank you Tori for this amazing 5 star review. We really appreciate your time and continued business!

• G

  Gena Staley

  1.0

  We had a window installed and there is a stress fracture. We have called and emailed them numerous times and they will not return our phone call. Terrible customer service. We stayed local because we thought they would stand behind their product and they do not!

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  Response from the owner

  Hello Gena, thank you for taking the time to review our company. We are extremely sorry that you had this experience. During this time, we were transitioning between owners and unfortunately, we had some gaps in the communication process. Although we were not able to help you during this time, our company is back under our original owners. We have been with this company since 1986 and quality and customer care are very important to us. If you have any questions or would ever give us another chance, please contact me directly at 419-626-9613. Thank you again for your time.

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