Nu Look Home Design, Inc.
Gateway, Columbia, MD

Nu Look Home Design, Inc. Reviews

4.7 stars based on 501 reviews

Featured Comments:

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  Brian Broadwater

  5.0

  Service: How me estimate for Roof, Siding and Gutters. My Look Home Design specialist was prompt and professional. Extremely knowledgeable on all products while educating on others on the market. We never felt pressured and he was transparent with quality and price the entire visit. He made sure we were comfortable with all options and was even able to get a 360 rendering of our house to provide accurate measurements and a visual representation of our house to compare roof and siding colors. I look forward to our remodel date and definitely recommend them for great customer service.

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  Response from the owner

  Brian we are so glad you chose Nu Look for your home improvement project! We do pride ourselves on being transparent every step of the way, using technology such as our 3D rendering of your home so you can see your roof before it's installed and taking the time to plan up front to ensure an easy process along the way. Looking forward to working with you on your project!

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  Alejandro Silva

  1.0

  I tried hard to get an estimate from Nu Look to replace my roof and install solar. But the sales rep that called simply had no notion of time; after I had given him all the information about my house and the work we wanted, he kept asking irrelevant questions like contact details for my spouse (after telling him 3 times that he just needed to deal with me..)! I think he was just following a script and didn't had the initiative to adjust to my own timetable and needs.

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  Response from the owner

  We’re sorry you’ve experienced less than satisfactory service. Providing a great customer experience is always our number one goal. We have found that collecting all the information needed up front, including a secondary point of contact, allows us to deliver a great customer experience.

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  Nathaniel N

  5.0

  Roof Installation Review (will post a different one for Solar Installation). We highly recommend Nu Look Home Design for your roofing project! Nu Look was not our cheapest estimate, but we're very glad that we chose them to do the roofing part of our project. Cons: - While there are some small things Nu Look could do better, the only real con for us was the lack of real communication (automated emails don't count) between time of sale agreement and scheduling the installation. Pros: - Detailed, genuine, sales visit that didn't leave a 'sales' taste in our mouths. - Second visit with both solar and sales reps (Stan, Preston) that included how they could do both roof and solar. - Professional, efficient roof installation the day of install. - Responsiveness to questions/concerns on day of roof install. - Clean up at the end of roof installation. - Follow-up after roof installation. Neutral: - Price -- it depends on what's most important to you. For us, the final price reflected the quality of all the materials (not just the shingles), the professional installation, the materials and labor warranty, and the comfort we felt with the company. All that made the price worth it to us. We consider the roof installation as part 1 of our overall project with Nu Look, so we'll post another review when part 2 (Solar) is complete! Thanks, Nu Look, for a great new roof experience!

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