NorthWest Construction
Donaldson, Dearborn, MI

NorthWest Construction Reviews

4.5 stars based on 63 reviews

Featured Comments:

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  Lori Justice

  1.0

  Unacceptable and overall bad experience in just getting a quote. I sent in a request for an estimate via the company website on 3.8.22 and received a call back within an hour that Terry Burke, the owner, could come out on the following Saturday, 3.12.22 to review, take measurements and see what I needed. He requested my email address, and I was told he would need time to figure out the cost of material etc. Instead of emailing me the quote, he sent it in the mail. I received the quote on 3.18.22 (Friday) and it did not have all that I requested on the quote so I called on Saturday, 3.19.22 and Terry answered the telephone and said he was up to his eyeballs in work, and he wouldn’t be able to get me the quote for the other items I requested until the following Tuesday or Wednesday. I asked him to send an email since mail lately is taking more time AND HE AGREED HE WOULD. Here we are almost 2 weeks later, and I got crickets. Not a word or call or nothing. So, I assume by now there is no interest in doing work at my home. From start to finish my planning purposes to get things done at my house is almost a month in. This is totally unacceptable to make a homeowner wait, and I will not take any of your excuses. I have just now looked at some reviews and they mention waiting also. Do you know that I have been checking my email daily and the mail for your quote? You seemed promising to me but now I can image if you do this for a quote the work must be the same. This is a non-caring attitude. You ARE NOT a man of your words. Do not tell your clients one thing and then do another (whatever YOU feel like). If not interested say so – so we can move on. Also, I WILL NOT TAKE ANY OF YOUR EXCUSES BECAUSE THERE ARE NONE. Start calling and informing your clients of YOUR process.

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  Response from the owner

  I am sorry that you are disappointed. We provided three no cost detailed written estimates within 7 days. On the phone we asked if there were questions regarding the project and if we were within the budget, there was no feedback about the three quotes, however more estimates were requested. We should have provided them. Masonry work was not going to begin for another six weeks as it is still snowing and freezing rain in Michigan this time of year. Seems like an unfair review for providing three free estimates, perhaps we dodged a bullet as some people are difficult to please. Good luck with your project. We will work to improve the turnaround time on quoting work.

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  Shellie Seyfarth

  5.0

  After calling several other roofing contractors who all tried to sell me a new roof without explaining the leak I had; I contacted Northwest Construction based on a friend’s recommendation. I am SO glad I did! They showed up when promised, inspected my roof and told me right away that I did not, in fact, need a new roof. John took photos and thoroughly explained the issue. He priced everything out and explained what would happen. Within a week my roof was repaired/sealed and John followed up within a few days to make sure I was satisfied with the completed work. From the first phone call to the final visit everyone was professional, friendly, honest and rooted in integrity. I’ve already recommended Northwest Construction to several friends. They will certainly be my first call when I have any additional home improvement or roofing needs.

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  Response from the owner

  Thank you Shellie for the kind words, it is very appreciated.

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  Lydia Hardaway

  5.0

  I am very pleased with the work that Terry, Steve, and the crew performed on my house. From the beginning, Terry Burke, went up on the roof and in the attic, to access damages and repairs needed, I was so impressed with his honesty, he sent me pictures of each step of the project along with explanations, who does that? I would also like to thank Laura for her special assistance. I forgot to mention that NorthWest Construction company was referred to me from other satisfied customers (my neighbors)

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  Response from the owner

  Thank you Lydia. It was a pleasure working for you!!!

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